Field Service Rep

Field Service Representative Needed

Come join the Hillman Group!
Hillman is an industry leader in builder solutions, committed to building stronger partnerships with the customers we serve. We engineer and deliver 112,000 products to the nation's top home improvement retailers equipping pros and project tacklers nationwide. At Hillman our spirit runs deep. Every person across every function is empowered to influence the company—bringing forth new ideas and finding better ways to do old things that’s why we are seeking individuals who want to join a great team.

Summary:
Provides merchandising services and on-site customer support at customer locations to ensure that prescribed regular service programs and customer relationships are effectively maintained at or above customer expectations.

Field Service Representative Benefits:

• Car Allowance
• Cell Phone Allowance
• $500 Referral Bonuses
• Independent and flexible schedule
• Competitive Wages
• Comprehensive Health, Dental and Vision coverage
• Paid Time Off
• Paid Company Holidays
• Retirement Savings Plan
• Employee Stock Purchase Plans
• Dayforce Wallet (Get paid weekly or daily for hours worked)
• Tuition reimbursement available
• Employee Assistance & Team Member Discounts

Responsibilities:

Merchandising and Customer Support

• Travels to and among customer store locations as required according to service schedule and as necessary to resolve issues.
• Maintains customer stores by ensuring displays are set to plan-o-grams, assessing inventory levels, placing customer orders, down-stocking product, removing defective product, placing POP material, and repairing displays and equipment.

Store Display Resets

• Performs physical work necessary to tear down and/or assemble store displays, including racks and other prescribed display items according to the plan-o-grams.
• May provide direction and supervision to temporary or support personnel assigned to assist with the reset.

Conducts Store Surveys

• Completes customer service sheets and surveys as directed
• Takes photos of displays

Follows company policies and procedures to accomplish the following

• Maintain and timely submit required records and receipts
• Follow prescribed time reporting procedures and submits time worked accurately and promptly.

Education:

• High school diploma or equivalent, college courses preferred.

Qualifications:

• Two years field service or merchandising experience preferred, ideally in a large-scale retail environment.
• Able to read & execute store plan-o-grams in an efficient manner and use Word, Excel, and Windows
• Able to regularly travel to and among store locations, with occasional overnight stays as required to effectively service the territory.
• Maintains valid driver’s license and maintains a driver record acceptable under the provisions of Hillman’s Vehicle Policy.
• Able to lift and carry up to 50 pounds occasionally.

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