Events Assistant

THIS IS A TEMPORARY PART TIME POSITION WORKING UP TO 24 HOURS PER WEEK.  MUST BE ABLE TO WORK EVENINGS AND WEEKENDS.

Summary: This position is responsible for assisting in the facilitation of the Missouri Botanical Garden Special Events and Exhibits. This position will work closely with Garden staff, vendors, clients, performers, various Garden divisions, event volunteers, and special event interns ensuring smooth ongoing events.

Essential Duties and Responsibilities:

• Under the supervision of the Events Manager, will assist in the setup and facilitation of public events and exhibits.
• Take on responsibility of Event Lead on designated event or exhibit nights. Duties include, but not limited to, checking in contracted staff and volunteers, setting up and taking down signage on Garden grounds, assisting with ticketing and lines, check in with caterer, helping with visitor inquires, and ensure exhibit displays are operating properly.
• Will interface with event vendors, Garden staff, contracted staff, volunteers and special interns.
• Meets expected attendance guidelines.
• Follows and adheres to established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines and Department Policies.

• Behaves and communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors and others

• Performs other duties as assigned.

Competencies:

• Communication – Listens to others and asks questions for clarification; Writes clearly and presents information accurately; Speaks professionally and responds well to questions; Supports positive visitor relations.
• Collaboration –Demonstrates teamwork and promotes respect in the workplace; Engages in problem solving and group initiatives; Cooperates in implementing procedures and process improvements; Strives for positive visitor experiences.
• Accountability – Demonstrates commitment to responsibilities and adaptable to changes; Effectively prioritizes, troubleshoots and takes appropriate actions; Follows policies and procedures, meets deadlines, quality, and safety standards; Strives to proactively, address visitor and internal colleagues concerns.
• Problem Solving – Identifies and resolves problems; Includes supervisor before taking action as necessary; Recommends solutions, demonstrates creativity and resourcefulness; Exhibits sound and accurate judgment in decision making process; Includes appropriate people in making decisions.
• Stewardship – Promotes and adheres to sustainability, safety and security protocols; Fosters a culture of respect, diversity and inclusion; Demonstrates effective and prudent use of Garden resources; Maximizes contributions during work hours.

Qualifications/Experience:

• Minimum of (1) year relative experience assisting with public events.
• Previous guest relations/customer service and volunteer experience; ability to effectively manage and foster professional working relationships.
• Knowledge and/or willingness to learn about sustainability issues, practices, products and services.
• Highly visitor-oriented and experience working with the public required.
• Must be a self-starter, creative, flexible, and possess the ability to effectively multi-task
• Demonstrated ability to work collaboratively with internal team members and external organizations for the purposes of creating a commitment to common goals, prioritizing, minimizing obstacles, and executing realistic priorities in a sophisticated environment.
• Environment is fast-paced and change is constant; individual must demonstrate highest level of professional and ethical conduct, maintain confidentiality; and possess the ability to remain calm and in control throughout all phases of the event management cycle.
• Scheduling flexibility that allows working weekends, evenings, and holidays is required.
• Exceptional ability to communicate effectively at all levels; must enjoy and feel comfortable interacting and working in close proximity to general public, in a safe and friendly manner, answering questions.
• The Garden is committed to the safety and wellbeing of our employees, volunteers and guests.  All staff are strongly encouraged to receive all vaccinations as recommended by your healthcare provider prior to hire date.  The Garden reserves the right to require future proof of current vaccination status, based on local health department guidelines.  When international travel is necessary for Garden business, staff must be able to obtain required travel clearances, driving permits, and vaccinations for all countries where travel is required.
• The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.

Education:

• High School diploma or equivalent required.
• An equivalent combination of skills, education and experience may be considered.

Computer Skills:

• Proficient experience using Microsoft Office suite (i.e., Outlook, Excel, Word,)

Language Skills: 

• Ability to communicate effectively in English (verbal and written).

Reasoning Ability:

• Requires ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.

Certificates, Licenses, Registrations:

• Must possess and maintain valid driver’s license and clean driving record prior to employment.

Physical Demands:

• Ability to lift 30-50 lbs. (i.e.: load, unload and move supplies and equipment, set up and teardown of table, chairs and exhibits)
• May be required to perform tasks at varying heights (i.e.: use step stools, climb ladders, etc.)
• Requires standing, walking, bending, stooping and reaching for extended periods of time – 90% or more of the workday many be standing on feet.
• Requires speaking and interaction with people.
• Ability and willingness to work in varying temperatures and all weather conditions, in both daylight and evening hours.
• Ability to utilize computer keyboard (typing).

Work Environment:

• Indoor open office setting, shared by multiple staff.
• May be require working indoors and outdoors throughout the day in all seasons – (i.e.: in temperatures over 100 degrees F, as well as temperatures below 0 degrees F, in rain, snow and other inclement weather conditions as needed).

Supervisor:   Manager, Events