ARC 1000 x 200

Direct Support Professional

Plattsburgh, NY, USA Req #6281
Wednesday, January 10, 2024



Are you looking for a career where you can truly make a difference? The Advocacy and Resource Center can offer you a life-changing opportunity, and YOU can create life-changing opportunities for people with disabilities!

Minimum Requirements

  • High School diploma or equivalent or higher degree of education preferred.
  • Clean (less than 6 points), valid driver’s license recognized by the New York State Department of Motor Vehicles.
  • Prior experience with I/DD individuals preferred.
  • Must be willing to work flexible hours.
  • Must have ability to bend, twist, kneel, climb stairs/ladders, and lift up to 50 lbs.
  • Must be Microsoft Office and Agency specific software proficient.


Job Summary

Under the direct supervision of the Manager/Supervisor, implements individual program plans and provides supervision and intervention to assure individuals’ health, safety and well-being in assigned work/program/living location in accordance with the individuals’ Individual Service Plan (ISP);  implements the person's supported Expected and Valued Outcomes as written; provides supervision and intervention as necessary; completes thorough and contemporaneous habilitation documentation required for proper billing.


Essential Duties:

Care & Supervision of People Supported

  • Will provide guidance to people supported in areas of daily living skills training.
  • Whenever appropriate, will work to support the individual’s preferences and interests, in pursuit of achieving their life goals identified through Personal Outcome Measures, in a manner consistent with the philosophy of the Council on Quality Leadership. 
  • Will participate in program planning for people supported through attendance at scheduled service plan reviews and special team meetings.
  • May be required to perform lifts and transfers with individuals for the purpose of repositioning, toileting, changing, ambulating, training, range of motion programs, and other reasons as determined by the team.  The lifts and transfers are performed as prescribed by the team or relevant clinician.  General lifting and transferring procedures are followed, using back safety precautions if there are no prescribed procedures.
  • Will promote that individuals are properly dressed, and personal hygiene is performed daily.
  • Will perform personal care duties with individuals whenever necessary based upon individuals need.  Personal care includes but is not limited to: personal cleanliness and hygiene, oral hygiene, dressing, toileting and changing soiled clothes.  Universal precautions are followed whenever providing personal care.
  • Will ensure that the individual’s safety is provided in their home/work/program location and within the community by understanding and following the Safeguards Section of the ISP/IPOP for each individual.  To include but not limited to: provide supervision to ensure the safety of each individual; instruct individual(s) on how to safely exit their immediate environment in an emergency situation; practice evacuation drills routinely as required; adhere to all safety procedures outlined in the Policy & Procedure Manual; monitor environmental safety conditions and take corrective action as needed.
  • Will provide for individual medical needs once certified through Agency training. Will be available for medical appointments, will transport individuals to the doctor, and will provide information to nurses, doctors, etc. Treatment will be given or arranged as prescribed. Will report suspected medical problems to appropriate care giver, nurse, or nurse-on-call, and obtain immediate medical treatment if necessary. Will complete necessary documentation pertaining to any medical situations or appointments.


Dietary/Menu/Health Monitoring

  • Will assist individual in selecting healthy meal choices.
  • Will assist in menu planning and grocery shopping when identified as a valued outcome for the individual.
  • Will assist in monitoring weight and report findings as directed to include clinical and nursing staff.


Compliance and Programming

  • As directed by department administration, will follow Agency, State, and Federal regulations to maintain compliance with service provision and documentation
  • Will ensure that individual Habilitation plans will be followed as written.
  • Will be responsible for thorough and contemporaneous habilitation documentation as provided.
  • If requested, complete monthly summaries on assigned individuals as designated.
  • Will complete assigned supplemental documentation as needed.
  • Will ensure procedures, activities, behavior plans, etc. are carried out as written, and data recorded.
  • May serve as an advocate for individuals supported.  Responsibilities include maintaining inventory of personal belongings, shopping for personal needs of the individuals, weekly room cleaning, providing Residence Manager with information and concerns about the services the individual receives, and acts as a trainer of other staff for individual’s programs. Will act as an advocate for a specific individual if assigned.
  • Will address behavioral difficulties of individuals in an appropriate manner, as written in individuals’ behavior plan or guideline. Provides supervision and observation of individuals to ensure their safety.  Individuals are monitored and redirected when necessary to prevent them from engaging in potentially injurious activities.  Examples include but not limited to: wandering and ingesting inedible substances.  Injuries, illnesses, broken equipment which could cause injury, and new or unusual behaviors are reported immediately to a supervisor.
  • Intervenes, including the use of personal intervention, when an individual’s behavior presents a potential for injury to self or others.  Verbal intervention, touch control, and/or approved physical intervention techniques are used in a calm, controlled manner.
  • Will document any behavior interventions implemented as indicated on the plan. All other physical interventions will be documented, per policy and before the end of assigned shift.
  • Will follow all regulations, policies, reporting requirements, and procedures as outlined through Corporate Compliance.



Physical Plant & Maintenance

  • Will prompt individuals to complete housekeeping chores to ensure a safe and healthy home environment.
  • Will ensure necessary cleaning supplies are on hand and encourage proper use and storage of these supplies.
  • Will assist in maintaining the interior and exterior of the home or program site in a neat and sanitary condition.
  • Will perform light housekeeping tasks in order to maintain staffs’ own work/program area in an orderly and sanitary manner.
  • Will maintain a safe environment by reporting equipment or maintenance problems to the Supervisor/Manager or designated safety person via verbal/written communication or work order.


Community Relations

  • Will serve as a professional role model to the individuals and other staff affiliated with the program.
  • Will report to work dressed appropriately and in accordance with Agency Dress Code Policy, conducting oneself in a respectful and responsible fashion in public and in the worksite at all times.
  • Will maintain confidentiality at all times.
  • Will discuss sensitive and personal issues (i.e., behavioral, sexual, menstruation, etc.) with individuals in an area where others will not hear.
  • Will develop positive relations between individuals, neighbors, and community members through regular contact.
  • Will be polite and courteous to neighbors at all locations.
  • Will provide opportunities for community integration by participating in a variety of activities within the community based on individuals’ preferences.



  • Will maintain, when necessary, minimum staffing levels. Schedules can be changed by the Program Director or their designee to meet the needs of the individuals.
  • Extended shifts and overtime hours can be assigned at the discretion of the Program Director or their designee.
  • Temporary or permanent shift reassignment can be made between worksites at the discretion of the Program Director or their designee.
  • Will use provided timekeeping system to record in and out time punches at the beginning and end of a scheduled shift and for an unpaid lunch break.  Will complete and submit a Missed ID Badge Swipe form for all times that an error occurs or an employee is unable to swipe in or out.

Administrative Responsibilities

  • Will be required to fill out department-specific daily communication documentation.  This is a tool that is in place for information and concerns to be communicated.
  • Will work in a cooperative manner with coworkers to maintain a therapeutic atmosphere conducive to learning and skill acquisition.  The focus of activities is always centered on the likes of the person supported.  Non-therapeutic socialization among staff is minimal and differences are resolved outside of the program activity area.
  • As requested, will assist in the orientation and training of new staff, volunteers, interns, etc. relative to the services, activities and persons supported in the program area.
  • May assist with ensuring that other Direct Support Professionals are aware of changes in program plans and individual needs.



  • Will monitor expenses, purchases made by or for individuals out in the community, ensuring appropriate charges and change is received.  Will obtain receipts, if required, for all purchases. Will ensure that proper documentation of these purchases is completed daily.
  • Will ensure petty cash purchases related to household needs are completed and documented per department policy and or procedure.   Will ensure receipts are obtained for all purchases.



  • Will have and maintain a valid driver’s license recognized by the New York State Department of Motor Vehicles with less than 6 points.
  • Will maintain upkeep on all agency vehicles, signing vehicle logs and completing routine safety checks.
  • Will provide transportation for individuals’ appointments, recreational opportunities, visits, employment, etc.
  • Will follow all state laws regarding driving requirements, ensuring the safety of individual(s) while in the vehicle. Any infractions and associated costs received while using Agency vehicles will be the responsibility of the staff member.


  • Will attend trainings as requested or required by regulation and policy.  Training is scheduled by the Training Department in coordination with the Program Director and/or Assistant Program Director(s).   Staff are required to sign an attendance sheet at all training sessions in order to verify participation.
  • Will be scheduled to take and pass the Medication Certification course within the first six months of employment.
  • Will maintain medication certification status by attending a yearly refresher course.
  • Will attend and complete additionally assigned training requirements.


Dignity of Persons Supported

  • Will treat all individuals receiving services with respect, recognizing the special strengths each of those individuals have, reinforcing those strengths and utilizing them to assist individuals with their goals.
  • Foster individual choice, independence, integration, and personal relationships whenever possible.
  • Will discuss all sensitive and personal work-related information regarding individuals in an appropriate, private place.

Any person working within their assigned department site may be transferred to work at another site on a temporary or permanent basis, without notice, to assist in meeting the needs of the program participants within the program.

I have reviewed the job description and understand it fully.

I have received a copy for my records.



Signature: ___________________________________   Date: ____/____/____


Printed Name: ­­­­­­­­__________________________________


This organization reserves the right to revise or change job duties and responsibilities as the need arises.  This job description does not constitute a written or implied contract of employment.

Generous benefits package includes:

Shift differentials offered for evening, overnight, and weekend shifts

Health insurance

Dental and Vision insurance

Paid time off 

Vacation time

Parental leave

Life Insurance

Cancer Insurance

Retirement plan with employer match 

The Advocacy and Resource Center qualifies as a public service loan forgiveness employer. 

The Advocacy and Resource Center is an Equal Opportunity/Affirmative Action Employer, disabled/veterans.


Other details

  • Job Family Advocacy and Resource Center
  • Pay Type Hourly
Location on Google Maps
  • Plattsburgh, NY, USA