TRC 1000x200

2408 - Community Habilitation - Community Coach 1

Jamestown, NY 14701, USA ● Silver Creek, NY 14136, USA Req #2829
Tuesday, January 4, 2022
The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.
The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.
The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.


RESPONSIBLE TO:               Designated Community Based Services Supervisor

FUNCTION:                           Provide direct individualized support services to service recipients to enable them to lead self-directed lives in their homes and to contribute to and be included in their communities in an ethical, holistic and professional, non-judgmental manner that builds upon the recipient’s strengths, choices and capabilities.


Ability to:

·         Work a variety of non-traditional hours and locations

·         learn educational and training techniques for the intellectual and developmentally disabled and other related disabilities. 

·         work successfully in diverse community based work environments, including peoples homes  

·         work independently with work without direct supervision in a variety of settings

·         work a complex schedule based upon the needs of those being supported

·         learn the terminology, regulatory requirements, purpose and acceptable practices associated with each service provided. 

·         understand and follow written and verbal instructions. 

·         be flexible to accommodate the persons needs. 

·         exercise sound judgment, make accountable decisions and take initiative. 

·         work successfully in a team environment.

·         ability to represent TRC is a professional manner at all times


Fulfillment of all regulatory skill certifications and all required trainings.  Physical condition commensurate with the demands of the job.  The ability to lift individuals in order to assist in transferring and positioning.

Willingness to travel where deployed throughout Chautauqua County


Community Coach I:

High school or equivalency diploma required.  Experience in human service field preferred. 

Valid driver’s license and acceptable driving record according to guidelines established by The Resource Center’s insurance carrier, use of personal vehicle and automobile insurance (minimum of New York State’s statutory requirements for personal liability) is required.

Community Coach II

Must meet the minimum qualifications for Community Coach I to be considered for a Community Coach II.

Must complete a minimum of 12 hours of Innovations trainings specific to supporting people in Vocational Services within the first year of employment.  Must maintain the required annual continuing innovations training as required.   

There will be a maximum of the number of available Community Coaches based on current approved budgets. 





Community Coach I

1.                   Provide service in accordance with the person’s individualized plan of service and/or needs.

2.                   Assess the strengths, needs, desires, and interests of the person through formal and informal methods on a continual basis and modify the service focus accordingly.

3.             Assist individuals to manage every day aspects of life by teaching, modeling, and providing support in a manner that builds on individual strengths, capabilities, self-sufficiency and maximizes choice.

4.             Provide for safety and protection by assisting to address day-to-day challenges, (i.e. health, environmental issues, ADL’s).

5.             Empower the person (families or guardians where appropriate) by providing support and information necessary to make informed choices and decisions and help build self-esteem and assertiveness to lead a self-determining life.

6.             Understand challenges to leading a self-directed life (i.e. exercising human and civil rights, obtaining access to accommodations as desired, meeting financial obligations, and obtaining entitlement and supports, etc.) and assist to overcome challenges through effective advocacy and the facilitation of self-advocacy.

7.             Educate regarding abuse, neglect, and exploitation and strategies for prevention.

8.             Assist in participating in activities (legal) of their choice, including religious activities.

9.             Assist to identify and use the formal and informal supports available the community, family and social network and work with the individual to develop and sustain relationships with friends, family and community members.

10.          Intervene when the person displays inappropriate and/or injurious behavior, implementing approved methods of intervention.

11.          Provide a positive role model for all persons receiving supports and always promote a positive self-image of the person.

12.          Establish and maintain a collaborative relationship with the person, co-workers, their families, other service providers, and others who are important to the person as well as the community-at-large.

13.          Complete required documentation accurately and in a timely manner.

14.          Acts as an advocate for individuals served in all settings and situation.

15.          Maintain compliance with state and federal regulations as well as with agency and departmental policies, procedures, and guidelines.

16.          Communicate to Supervisor, Habilitation Specialist, Program Administrator, or specified others any ideas, suggestions and/or concerns regarding the person, safety issues, department/agency policies, practices, etc.

17.          Participate in meetings as required.

18.          Pursue opportunities for professional growth and share knowledge and resources with team.

19.          Assist in orienting new staff members and act as a role model/mentor for those staff

20.        Promote cooperation and teamwork amongst all individuals involved in the provision or receipt of services.

21.        Perform any other duties as assigned by supervisory personnel.


Community Coach II

1.                All duties as listed in Community Coach I

2.                Provide Vocational Training to teach job-related skills at area businesses within the community.

3.                Teaches approved Soft skills curriculum

4.                Demonstrates professional demeanor when interacting with business partners.  Establish and maintain a collaborative relationship with the business, the person receiving supports and the person’s team.





1.       Smartphone and data plan with the ability to install required TRC mobile applications.(Community Coach 1’s only)




Revision Date: 09/13/2021

Community  Based Services


          Grade 9/10, Non-Exempt


CFR: 201       
The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.

Other details

  • Job Family TRC - Active - PFL/DBL Eligible
  • Pay Type Hourly
  • Hiring Rate $16.01
Location on Google Maps
  • Jamestown, NY 14701, USA
  • Silver Creek, NY 14136, USA