ASbury Brands

Service Advisor, Audi North Atlanta

11505 Alpharetta Hwy, Roswell, GA 30076, USA Req #1143
Friday, April 12, 2024

About Asbury

Nalley Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. 


Join us at Audi North Atlanta as a Service Advisor and make a positive impact on our business and guest every day. 

We're seeking an energetic and guest-focused individual to redefine the car-buying experience. 


Apply now!



The Service Advisor serves as the primary point of contact for service guests at the dealership. Their role encompasses the responsibility of presenting and selling necessary products and services to the guests while upholding the manufacturer's published maintenance schedule and requirements. The Service Advisor is expected to establish a strong rapport with the guests to promote satisfaction and retention. They are also required to conduct themselves in a professional manner at all times while adhering to the highest standards of customer service.

  • Greet guest in a timely, friendly manner and obtain pertinent vehicle information
  • Actively promote and build rapport with the guest
  • Advise guest on the care and the value of maintaining their vehicles by manufacturers’ specifications
  • Generate and provide the guest with a complete and accurate estimate of repair
  • Establish and communicate the completion time of repair with the guest and technician
  • Answer incoming service calls 
  • Maintain and schedule service appointments 
  • Follow prescribed procedures for guest post-follow-up resulting in return visits, increased sales, and admirable CSI (Customer Satisfaction Index)
  • Strictly follow the manufacturer’s warranty guidelines and procedures
  • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional, and national scores
  • Comply with all federal, state, and local laws and company policies regarding the safeguarding of all guest, company, and manufacturer information, as well as guests' vehicle and property
  • Must be able to manage in a fast-paced work environment with limited supervision
  • Must have excellent customer service, phone, and computer skills 
  • Previous automotive Service Advisor experience is heavily preferred
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license 
  • Must be able to pass pre-employment screening (background & drug test)

Pay and Recognition: 

  • Weekly pay
  • Paid holidays & paid time off 
  • Deferred Holiday Pay Match 
  • Paid training 
  • Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement: 

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
  • Up to 12 weeks of paid pregnancy leave (disability leave) 
  • Paid Parental Leave 
  • Health savings 
  • Flex spending accounts (tax-free) 
  • Short-term and Long-term disability plans 
  • Life Insurance (Whole Life and Term) 
  • 401k with company match

Learning, Tuition Assistance, and Career Development: 

  • Digital career path tool to assist with career development 
  • Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

  • Student loan relief resources 
  • Employee assistance program 
  • Employee discounts on parts and service repairs 
  • Scholarship awards 
  • Opportunities to join our community service initiatives, which include paid volunteer hours 
  • Aggressive Employee referral program with bonus opportunities



Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

Other details

  • Job Family Service
Location on Google Maps
  • 11505 Alpharetta Hwy, Roswell, GA 30076, USA