Call Center/BDC Receptionist Stevinson Toyota West
About Asbury
Stevinson Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Stevinson Toyota West is seeking BDC / Service Receptionist to join their Service team. Previous dealership experience preferred.
Compensation:$18.00-$21.00 based on experience
Work Hours: Full Time schedule as defined
Pay and Recognition:
- Paid holidays & paid time off
- Holiday match
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave or 1 week paternity leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
Learning and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
Additional advantages:
- Employee assistance program
- Employee discounts parts and service repairs
- Scholarship opportunities
- Opportunities to join our community service initiatives
- Aggressive Employee referral program with bonus opportunities
Job Description Summary
Assists the Service Team in scheduling appointments for customers through taking inbound calls and making outbound calls. Communication with service team on customer related matters.
Duties and Responsibilities
- Answer all phone calls that come into the service department in a professional and friendly manner.
- Incoming phone calls:
- Schedule appointments for the service department.
- Verify customer information
- Transfer phone calls to the proper department or individual as necessary.
- Document call tracking as directed.
- Providing information to customers regarding warranty and pricing as directed by management.
- Follow proper phone etiquette at all times as directed by management.
- Outgoing phone calls:
- Perform service appointment reminders.
- Perform parts notifications.
- Perform outgoing phone calls to generate business for the dealership, in the interest of customer satisfaction or as directed by management.
- Handle customer concerns tactfully, promptly, and with genuine concern for the customer's problems.
Skills and Requirements
- No prior experience or training
- Previous Call Center or Receptionist experience is helpful
- English language required, (Bilingual a plus)
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
- Work is performed in an office environment and uses a computer, telephone and other office equipment as needed
- Must be able to pass pre-employment screening (background and drug.)
- Must be at least eighteen years of age
- Applications will be accepted and candidates evaluated on an ongoing basis until the position is filled
Other details
- Job Family Service
- Pay Type Hourly
- 780 Denver West Colorado Mills Blvd, Lakewood, CO 80401, USA