Service Advisor-Automotive, Greenville Luxury

The Service Department of Greenville Luxury is seeking an individual who possesses a strong inclination towards assisting others, displays fervent energy, and is self-motivated, to fill the role of Service Advisor and contribute towards making Greenville Luxury the most customer-centric automotive retailer in the industry. 

The Service Advisor role, Is one of the most pivotal positions by going the extra mile to ensuring our guests have an outstanding experience! Encompass a variety of duties in addition to the key responsibilities, these include greeting our guests warmly and promptly, collecting relevant vehicle information, and providing guidance on the importance of maintaining their vehicles in line with the manufacturers' specifications for optimal performance and longevity. You'll also actively promote and build rapport with our guests to ensure their satisfaction and retention, by keeping each guest informed and up-to-date during their visit, whether they're waiting in the lounge or just a phone call away! 

To succeed in this role, you'll need to have strong communication skills and enjoy working in a team environment.

Does this sound like you? Apply Now!

Company Benefits:

Pay and Recognition: 

• Paid holidays & paid time off 
• Deferred Holiday Pay Match 
• Paid training 
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement: 

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
• Up to 12 weeks paid pregnancy leave (disability leave) 
• Paid Parental Leave 
• Health savings 
• Flex spending accounts (tax free) 
• Short-term and Long-term disability plans 
• Life Insurance (Whole Life and Term) 
• 401k with company match

Job Duties and Responsibilities:

• Gathers important vehicle information, and shares expert advice on maintaining their cars to manufacturer specifications. 
• Must have excellent communication skills and a passion for customer service and basic computer skills
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls 
• Maintain and schedule service appointments 
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Previous automotive Service Advisor experience heavily preferred
• Must be a minimum of eighteen years of age
• Must have a valid driver's license 
• Must be able to pass pre-employment screening (background & drug test)

Learning, Tuition Assistance and Career Development: 

• Digital career path tool to assist with career development 
• Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

• Student loan relief resources 
• Employee assistance program 
• Employee discounts on parts and service repairs 
• Scholarship awards 
• Opportunities to join our community service initiatives, which includes paid volunteer hours 
• Aggressive Employee referral program with bonus opportunities

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