ASbury Brands

Service Advisor - Greenville Crown Nissan

2712 Laurens Rd, Greenville, SC 29607, USA Req #1125
Sunday, February 25, 2024

About Asbury

Greenville Automotive is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive RetailerAt Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. 

 
 
 

Crown Nissan of Greenville seeks a Service Advisor passionate about developing talent, providing exceptional guest experiences, and innovating in the automotive industry. If you have the drive to redefine the car-buying experience and positively impact the lives of team members and customers, apply now!

 

Company Benefits:

Pay and Recognition: 

  • Weekly pay
  • Paid holidays & paid time off 
  • Deferred Holiday Pay Match 
  • Paid training 
  • Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement: 

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
  • Up to 12 weeks of paid pregnancy leave (disability leave) 
  • Paid Parental Leave 
  • Health savings 
  • Flex spending accounts (tax-free) 
  • Short-term and Long-term disability plans 
  • Life Insurance (Whole Life and Term) 
  • 401k with company match

Learning, Tuition Assistance, and Career Development: 

  • Digital career path tool to assist with career development 
  • Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

  • Student loan relief resources 
  • Employee assistance program 
  • Employee discounts on parts and service repairs 
  • Scholarship awards 
  • Opportunities to join our community service initiatives, which include paid volunteer hours 
  • Aggressive Employee referral program with bonus opportunities

 

The Service Advisor is the face of the dealership for service customers. The Service Advisors are responsible for professionally presenting and selling needed products and services to the customer while adhering to the manufacturer’s published maintenance schedule and requirements. The Service Advisor is expected to build rapport with the customer to promote customer satisfaction and retention.

  • Greet customers in a timely, friendly manner and obtain pertinent vehicle information
  • Actively promote and build rapport with the customer
  • Advise customers on the care and the value of maintaining their vehicles according to manufacturers’ specifications
  • Generate and provide the customer with a complete and accurate estimate of repair
  • Establish and communicate the completion time of repair with the customer and technician
  • Answer incoming service calls 
  • Maintain and schedule service appointments 
  • Follow prescribed procedures for customers post-follow-up, resulting in return visits, increased sales, and admirable CSI (Customer Satisfaction Index)
  • Strictly follow the manufacturer’s warranty guidelines and procedures
  • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional, and national scores
  • Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicle and property
  • Must be able to manage in a fast-paced work environment with limited supervision
  • Must have excellent customer service, phone, and computer skills 
  • Previous automotive Service Advisor experience is heavily preferred
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license 
  • Must be able to pass pre-employment screening (background & drug test)

IND6

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

Other details

  • Job Family Service
  • Pay Type Hourly
Location on Google Maps
  • 2712 Laurens Rd, Greenville, SC 29607, USA