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GH Retail - Retail Store Manager Los Angeles

Los Angeles Retail Store, 189 The Grove Drive, Los Angeles, California, United States of America Req #427
Tuesday, October 24, 2023

Job Title: Retail General Manager
Los Angeles, CA
Pay Range:
$43.27-$52.88, Hourly 

Essential Duties & Responsibilities

       Drive customer experience excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures

       Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

       Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory

       Develop top performers - track individual, team, and retail results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets

       Hire, train, develop, and supervise staff

       Provide staff with feedback, coaching, and performance evaluations

       Coordinate daily staffing and staffing schedules

       Actively lead store teams by being accessible, present and involved in the day to day employee experience

       Ensure the store complies with outlined safety policies and procedures, as well as state and local health regulations

       Identify talent and prepare and implement development plans and succession plans with a view to supporting the growth of the business

       Make sure wages, work hours, and equal employment opportunities are upheld according to federal and state laws

       Leads the implementation and execution of all Standard Operating Procedures and initiatives

       Extend cultural values to lead with customer empathy and collaboration, resolving any customer issues or complaints with successful outcome

       Perform administrative tasks to support the smooth operation of all store operations, including the timely submission of all personnel paperwork, preparing and submitting reports, and monitoring sales receipts and cash

       Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis - ensuring healthy shrinkage levels and proper turn of inventory

       Own difficult or emotional guest situations, ensuring optimal outcome and guest satisfaction

       Execution of marketing activation, store awareness tactics, events and promotions

       Development of VIP clientele through dedicated GHX staff member(s)


       5 or more years of retail experience leading others

       College degree or equivalent preferred

       Demonstrated ability to deliver results

       Ability to effectively communicate with customers and employees

       Ability to manager store volume up to ten million dollars  

       Ability to maneuver around the sales floor, stock room, and office

       Ability to lift/carry 30 lbs

       Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, and holidays

       Ability to travel as required

       Business Acumen skills

       Established time management skills

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Seek it. Find it. Send it. That’s our mantra. We help customers seek the perfect gear for their backcountry, find their awe, and send it their way. Through our five online stores—Backcountry, Competitive Cyclist, MotoSport, Bergfreunde, and SteepandCheap—we aim to give our customers the gear, knowledge, and inspiration they need to chase down life’s greatest moments. We foster local communities in our expanding retail stores, and we’re actively creating a more inclusive and equitable outdoor environment for all through our Diversity, Equity, and Inclusion initiatives.

We’re a company of Gearheads and we offer personalized expertise at every level of the organization. This means we offer the best assortment of premium gear and apparel, a top-notch shopping experience, personalized Gearhead advice, super-fast and accurate fulfillment, and aspirational, informative, and community-centered content.

We take growth and personal fulfillment seriously. For our employees—aka, our Herd—this means career growth potential and the ability to take ownership and make an impact daily. We offer perks like a crazy-awesome gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office. When you join the Backcountry Herd, you join a crew that is passionate about their jobs and equally stoked on the outdoors. Pre-dawn skin track laps are the norm, lunch break MTB rides are our sustenance, and you’ll regularly find coworkers hitting the crag together post work. Benefits include medical, dental, vision, and disability & life insurance, paid parental leave, 401(k) matching, Flexible Spending or Health Savings Account.


Other details

  • Job Family Retail
  • Pay Type Hourly
  • Travel Required No
  • Travel % 0
  • Telecommute % 0
Location on Google Maps
  • Los Angeles Retail Store, 189 The Grove Drive, Los Angeles, California, United States of America