Lead Program Manager - ACCS - ACCS Team 4

Boston, MA, USA Req #1972
Tuesday, August 15, 2023

Mission Statement: Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:

As a member of the multidisciplinary ACCS Integrated Team, the Lead Program Manager, in collaboration with an Assistant Program Manager, provides for the day to day administration of a group living environment or a supported independent environment for adults experiencing mental health conditions (known as the “home program”), as well as direct intervention with Persons providing modeling and onsite supervision to Engagement Partners regarding the implementation of interventions. In addition, the LPM provides direct supervision to Integrated Team Program Managers responsible for overseeing other residential programs. The LPM contributes to Bay Cove’s mission by partnering with Persons to work towards personal goals in order to achieve greater independence and improved quality of life.

This is an exempt position.

Supervisory Responsibilities:

Assistant Program Manager, if applicable

Engagement Partners at the home program

Program Managers responsible for other residential programs in Integrated Team

Essential Functions of the Position:

  • Responsible for guiding program culture by demonstrating leadership in how overall engagement with Persons occurs by knowledgeably incorporating the practices and philosophies of evidence based practices such as Stages of Change, Motivational Interviewing, Harm Reduction, Seeking Safety, Trauma Recovery and Empowerment Model (TREM) into program culture.

  • Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals

  • Participate on the Engagement Team of assigned persons in collaboration with the Team Clinician and other Team members

  • Perform and oversee residential operations in collaboration with APM for home program, and supervise the performance of assigned PMs managing other residential programs, in areas including:

    • Oversee staff scheduling and shift coverage as needed.

    • Provide oversight for all financial and budgetary procedures including petty cash, client finances, and payroll.

    • Monitor collection of rent and other charges and assist in developing responses including applications for oversight of finances and debt elimination plans.

    • Provide oversight of Medication Administration Program (MAP) and periodic medication administration.

    • Maintain accurate programmatic documentation such as fire drills, emergency reports, transportation sheets, daily logs, progress notes, teaching programs, and any other documentation assigned

    • Ensure that agency and regulatory standards are met and maintained, including agency QA audits, DMH licensing, Executive Order 509, and MAP reviews.

    • Ensure proper maintenance of the physical site in compliance with all city, state, federal, DMH and Bay Cove regulations and requirements.

    • Collaborate with Care Coordination Entities and other providers to ensure access to appropriate medical, clinical, self-help, and peer modalities during times of crisis, care transitions, other life transitions and changes in health status.

    • Contribute to the overall

    • functioning of the Integrated Team by sharing in the

    • functioning of the Integrated Team by sharing in the

    • on a rotating basis as assigned.

    • Provide supervision of program staff, including hiring, training, progressive disciplinary action, and evaluation.

  • Oversee and participate in implementation of Bay Cove Environment Matters process

  • Produce DMH incident reports, assure the accuracy and quality of those produced by other staff and use information from reports to inform action regarding individual Persons served and to identify and address potential trends/themes

  • Collaborate

  • Flexibly shift between remote and onsite work as directed by supervisor given the needs of Persons and programs and external factors that may come into play

  • Perform other duties as assigned by supervisor

Requirements for the Position:

  • Bachelor’s Degree, preferably in Psychology, Social Work, or a related area.

  • A High School diploma or GED plus three years direct care experience providing services to adults with mental health issues or related population can be substituted for the above degree requirement.

  • Strong commitment to the right of each Person with mental health challenges to live in community residences, to work in market jobs, and to have access to helpful, adequate, competent, and continuous supports and services of their own choosing.

  • D

  • Professional writing and verbal communications skills.

  • High degree of personal organization, attention to detail, and time management skills.

  • Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.

  • Department of Public Health certification in medication administration required within 3 months of hire.

  • CPR and First Aid certification required within 3 months of hire.

  • Ability to go up and down stairs to monitor clients on multiple floors and physical capacity to assist people with mobility impairments as needed.

  • Use of personal cellular telephone for work communication.

  • Valid driver's license preferred.

  • Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.

Mission Traits:

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  • Exhibits mission through job knowledge, pride in work role, and advocacy.

  • Promotes diversity and inclusion of all individuals.

  • collaborative, compassionate manner with stakeholder/ partners

Other details

  • Pay Type Salary
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Location on Google Maps
  • Boston, MA, USA