Safety Monitor - Per-Diem - Treatment Center

Boston, MA, USA Req #529
Wednesday, July 5, 2023

Mission Statement: 

Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:

It is the mission of the Bay Cove Treatment Center to help opiate addicted individuals achieve a recovering lifestyle.  This mission is accomplished through the use of methadone medication as a treatment agent (either through the modality of detoxification or maintenance) and by intensive outpatient individual and group counseling, weekly drug screening, and added services including case management, HIV/AIDS treatment, and family/couples counseling as needed.

This is a non-exempt position.

Supervisory Responsibilities: N/A

Essential Functions of Position:

  • Answer phone lines, transfer calls as appropriate
  • Use remote to admit clients into the clinic
  • Being mindful of unknown persons at the door and questioning any unknown person.
  • Check clients into the Treatment Center using AMS
  • Accept payment from clients who pay a fee and give payment to Office Manager.
  • Ensuring all clients present a photo ID prior to being checked in
  • If client arrives at the incorrect time to inform the client politely he/she has arrived at an inappropriate time and have them go upstairs to speak with their counselor.
  • Ensuring no more than 5 clients are in the waiting area at one time.
  • Monitoring male and female bathrooms, allowing only 1 person to enter at a time and to sign the log.
  • Monitoring clients for impairment and notifying nursing as appropriate
  • Monitoring clients in the waiting area as well as the pre-waiting area (staff is to be in pre-waiting area with clients).
  • Alert appropriate staff  (Director, Office Manager, Nurse Manager) as to any disruptive or suspicious occurrence as soon as possible
  • Writing up incident reports as needed.
  • Monitor noise level, gently reminding clients to lower voices, avoid shouting, singing etc.
  • Alert Bay Cove Security to potential trouble as warranted.
  • Ensuring all clinic policies are being observed by clients while in the clinic area.
  • Informing clients of  notices left for them by staff
  • Helping to Ensure order in waiting area
  • Working effectively with staff
  • Ability to remain level headed in a stressful environment
  • To remain on duty and wait patiently until the nurse has completed her count, locked the safe and leaves the building.
  • To communicate in an effective and calm manner
  • Providing excellent customer service to consumers 

Requirements for the position:

Professional Qualifications:

  • Reception, security and excellent customer service skills
  • The ability to communicate effectively with clientele and staff
  • Maintaining proper boundaries with clientele
  • Basic computer skills and Data Entry skills
  • Experience in human services work strongly preferred

Personal Qualifications:

  • Good organization and communication skills
  • Reliable
  • Calm demeanor
  • Must be responsible and flexible

Other details

  • Pay Type Hourly
Location on Google Maps
  • Boston, MA, USA