IBGLE Engagement Partner I - ACCS - Speedwell Street

Boston, MA, USA Req #1544
Tuesday, August 15, 2023

Mission Statement:  Bay Cove Human Services partners with people to overcome challenges and realize personal potential.


Job Summary: 

The  Engagement Partner - Shift Supervisor assists the Clinical Program Manager during the day shift in the day to day operations of an Intensive Behavioral Group Living Environment (IBGLE) as well as providing interventions and support to Persons residing in the IBGLE to assist them in increasing independent living skills and in maintaining community tenancy.  The Engagement Partner - Shift Supervisor contributes to Bay Cove’s mission by ensuring an atmosphere in which Persons can build trusting relationships and engage meaningfully towards greater independence.  This is an exempt position.


Supervisory Responsibilities:

  • As designated by the IBGLE Clinical Program Manager (CPM)


Essential Functions of the Position:

  • Assist the CPM during the day shift in overseeing the scheduling, maintain accurate programmatic documentation such as time sheets, fire drills, incident reports, transportation logs, daily logs, service notes, safety plans, and any other documentation assigned.

  • Use verbal and non-verbal communications and actions to create a warm, welcoming, and trauma-informed environment in which Persons feel safe, supported, and empowered to voice needs, preferences, interests, and input.

  • Implement interventions identified in Persons’ treatment plans to assist Persons in developing and utilizing skills in the areas of  activities of daily living; obtaining and maintaining housing, employment, school, and familial relationships; socialization and recreation; self-management of symptoms and medication self-administration; and health and well-being skills, such as healthy eating, physical activity, relaxation techniques.

  • Coach Persons to carry out activities of daily living, including care of personal space and belongings and household maintenance, using the Tell, Show, Do, and Apply technique in order to assist Persons to build skills towards greater independence and only provide hands-on non-instructive assistance with activities of daily living when absolutely necessary.

  • Document interventions carried out, progress made towards goals, and observed changes to physical health and mental status in daily notes in order to better inform assessment and treatment planning. 

  • Contribute to the provision of high-quality and effective clinical services and operational excellence by sharing observations and by collaborating towards solutions during twice monthly staff meetings.

  • Accompany Persons to medical, dental and psychiatric appointments or leisure activities via public transportation, agency vehicle, or staff car and teach skills for self-advocacy and safe use of community resources, including the provision of one-to-one supervisions and checks for Persons who need more support managing potentially harmful behaviors.

  • Train Persons in medication self-administration procedures as designated in individual plans and administer medications in accordance with the standards of the Medication Administration Program (MAP) standards.

  • Keep abreast of, and implement, all safety plans and procedures to ensure overall health and safety of Persons including engaging in crisis intervention through de-escalation techniques and access of emergency services as needed.

  • Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals.


Requirements for the Position:

  • A Bachelor’s Degree in Psychology, Social Work, or a related area preferred; High School diploma or GED required.

  • At least one year of experience working with individuals diagnosed with severe mental health issues required.

  • Strong commitment to the right of each Person with mental health challenges to live in community residences, to work in market jobs, and to have access to helpful, adequate, competent, and continuous supports and services of their own choosing.

  • Professional writing and verbal communications skills.

  • High degree of personal organization, attention to detail, and time management skills.

  • Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.

  • Department of Public Health certification in medication administration required within 3 months of hire.  

  • CPR and First Aid certification required within 3 months of hire.

  • Ability to go up and down stairs to monitor Persons on multiple floors and physical capacity to assist people with mobility impairments as needed.

  • Use of personal cellular telephone for work communication.

  • Valid driver's license

  • Bilingual candidates are encouraged to apply.


Mission Traits:

  • Utilizes a flexible and responsible work style that meets evolving needs of the agency. 

  • Works with integrity and respects the dignity and value of all individuals. 

  • Exhibits mission through job knowledge, pride in work role, and advocacy. 

  • Promotes diversity and inclusion of all individuals. 

  • Works in a collaborative, compassionate manner with stakeholder/ partners 

Other details

  • Pay Type Hourly
  • Min Hiring Rate $17.25
Location on Google Maps
  • Boston, MA, USA