Medical Appointment Specialist - Orlando Street

Boston, MA, USA Req #1831
Friday, October 6, 2023

Mission Statement:

Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:

Your position as residential counselor appointment specialist supports this mission as you will provide direct care services to adults living in a moderate/basic Bay Cove residential program.  Support will be provided in a manner that promotes the development of independent and community living skills and an improved quality of life. Despite having a routine 9am-5pm schedule, some flexibility will be required depending upon appointments made outside that timeframe. This is a non-exempt position with a 40 hour daytime schedule. 

Supervisory Responsibilities:


Essential Functions of Position:

  • Follows program model including clinical, programmatic and quality protocols (for example, house, staff, supervision meetings, trainings, data collection, community relationships, as required).
  • Exercises strong clinical judgement in observing, supporting, resourcing and communicating.
  • Teaches and reinforces activities of daily living (such as medication management, hygiene, cleaning, personal property management, relationship development, budgeting, and safety).
  • Implements and develops program activities to reinforce and develop skills which may include using the teachable moment.
  • Follows and implements all program safety procedures including crisis assessment, prevention and needed intervention.
  • Schedules routine medical, dental, and psychiatric appointments in collaboration with residential staff and supervisors.
  • Provides skilled coverage while accompanying individuals to medical, dental and psychiatric appointments.
  • Maintains programmatic documentation.
  • Performs household and property maintenance tasks toward the general upkeep of the residence.  
  • Performs other duties and projects as assigned by supervising personnel.

Requirements for the Position:

  • 1-3 years’ experience in human service setting preferred.
  • GED or High School Diploma required.
  • Department of Public Health certification in medication administration is required (MAP). *Applicants lacking Medication Certification must become certified within 90 days of date of hire to retain employment*.
  • Certified in Prevent Training. *Applicants lacking Prevent Certification must become certified within 90 days of date of hire to retain employment*.
  • Current driver's license and maintains a safe driving record.

Mission Traits:

  • Utilizes a flexible and responsible work style that meets evolving needs of the agency.
  • Works with integrity and respects the dignity and value of all individuals.
  • Exhibits mission through job knowledge, pride in work role, and advocacy.
  • Promotes diversity and inclusion of all individuals.
  • Works in a collaborative, compassionate manner with stakeholder/partners.


Other details

  • Job Family Counselor II
  • Job Function 9B
  • Pay Type Hourly
Location on Google Maps
  • Boston, MA, USA