Customer Service Representative

SUMMARY: Position requires excellent interpersonal and customer service skills, must be courteous and helpful; and possess the ability to meet and speak with the public as the “first contact” of the clinic while aligning his/her duties with Borrego Health Mission and Core Values.
 

COMPENSATION:

$17.00 - $23.96 per hour
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
 

1. Acknowledges and assists everyone who walks in the door while maintaining eye contact, a smile and providing a professional greeting

2. Communicates with customers to resolve problems and concerns in a courteous, professional and timely manner

3. Provides all customers with consistent quality service in accordance with Borrego Health Core Values and Standards of Customer Service

4. Be proactive in communicating with customers regarding problems or delays

5. Keeps Manager informed of office equipment upkeep/maintenance

6. Maintains accurate demographic & guarantor information at every patient visit

7. Ensures that the appropriate insurance is selected for services rendered for the date of visit

8. Identifies and refers patients who require program assistance to Care Coordinator Specialist (CCS)

9. Collects all payments due on patient account (co pays, sliding fee deposits, payment for cash paying patients, and outstanding balances)

10. Answers all incoming calls within 3 rings & makes patient calls in a courteous and professional manner-please refer to BCHF telephone scripts

11. Performs check in duties (Please refer to Check in Process)

12. Performs Operator duties when assigned (Please refer to Operator Process)

13. Performs Registration Duties when assigned (Please refer to Registration Process)

14. Understands the organizations commitment to provide high quality patient care. Promotes a Patient centered environment

15. Performs other duties, as assigned
 

Qualifications: 

Minimum Qualifications:

1. Diploma from an approved High School or GED equivalent

2. All staff that is presently working within a clinic is required to have a Current and Valid CPR and First Aide certification on file with the Human Resources Department.

3. Minimum one-year Customer Service experience is preferred

4. Minimum one-year experience operating a multi-line telephone or switch board system is preferred

5. Previous experience with Medical Terminology is preferred