Resident Liaison

Berkshire Peak, 341 West Street, Pittsfield, Massachusetts, United States of America Req #1496
Thursday, January 25, 2024

Resident Liaison, Berkshire Peak (Riverview Homes),  Pittsfield, MA


General Statement of Duties: Primary responsibility is providing administrative assistance, service and support to the Property Manager and staff. Represents the company professionally to the general public and members of the community.  

Supervision Received: Reports directly to Property Manager. Also, may receive oversight by Resident Service Coordinator Area Manager. 

Essential Functions of the Position: 

  • Acts as a liaison for Resident Services
  • Processes reasonable accommodations 
  • Rent Payment Online 
  • Conducts unit inspections and provides support with sanitation concerns
  • Pest control coordination
  • Processes lease violations
  • Assists Property Manager in addressing on-site criminal matters
  • Submits work orders and maintenance requests
  • Troubleshoots parking issues and administers parking permits
  • Fields waitlist questions
  • Acts as liaison with Residents and Resident Council
  • Greets and assists applicants, residents and guests.
  • Prepares, types and files office correspondence including letters, reports, and spreadsheets.
  • Answers telephones in a professional manner; directs calls and records messages.
  • Administers rent collection efforts with Property Manager including cash receipts, 14-day notices, legal correspondence, etc.
  • Completes and processes initial move-in, interim and annual recertification
  • Completes special projects assigned by manager
  • May have some programming and community building responsibilities
  • Fosters a positive, active and collaborative relationship with residents, communities and agencies.
  • Works patiently, professionally and cooperatively with residents and staff.
  • Preserves and respects resident and applicant confidentiality.
  • Follows company policies, rules and regulations. 
Benefits Offered:
  • Medical, Dental and Vision insurance, beginning on the first of the month after hire.
  • 401(k) with company match, short term disability and long term disability insurance.
  • 3 weeks’ paid vacation, 13 paid holidays.
  • Summer flex scheduling options to allow for early releases on Friday from Memorial Day to Labor Day.
Beacon Communities LLC seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.
Beacon Communities - 2018, 2019, 2020 Boston Globe's Top Places to Work!!
At Beacon, we strive to make a difference in our residents’ lives. We build outstanding communities that make enduring contributions to the vitality of our cities and towns. We create communities that serve a diverse cross section of our society. Our communities are healthy and vibrant. Why? Because they are planned with care, consideration, and compassion.
Company Overview: Founded in 2004, Beacon Communities LLC is a privately-owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing. Beacon currently owns and manages approximately 18,000 apartments including affordable housing, market rate housing, and mixed income-housing. Its developments range from new construction, to historic adaptive reuse, to the renovation of existing housing. 

Other details

  • Job Family Property Management
  • Pay Type Hourly
Location on Google Maps
  • Berkshire Peak, 341 West Street, Pittsfield, Massachusetts, United States of America