Customer Service Representative I - Zoo Events - Temporary

GENERAL DESCRIPTION

Under general supervision, to be the lead worker for venue event set up and tear down such as after-hour rentals, internal events, and classroom rentals. Provides administrative support to the Event and Development team.

SUPERVISION EXERCISED

This position does not exercise supervisory duties.

IMPORTANT AND ESSENTIAL DUTIES

Perform set-up, serving, bussing, tear-down, and clean-up for events.

GENERAL DESCRIPTION

Under general supervision, to be an operations worker for annual Zoo events such as Boo at the Zoo and Christmas Celebration and after-hour rentals.

SUPERVISION EXERCISED

This position does not exercise supervisory duties.

IMPORTANT AND ESSENTIAL DUTIES

Perform set-up, serving, bussing, tear-down, and clean-up for annual Zoo events and after-hour rentals. Including the set up and tear down of tables and chairs, bounce houses, tents, and large and small décor such as hay bales, pumpkins, Christmas lights, set pieces, etc.

Operate City vehicles and small machinery including a golf cart, scissor lift, and fork lift.

Understand event details, timelines, and menu items.

Maintain cleanliness of Event Spaces, (e.g. keeps inventory neat, orderly, and litter-free, keep spaces clean and orderly).

Maintain a flexible schedule. Posted schedule may be subject to change based on operational needs such as weather conditions, guest attendance, and department needs.

Greet and direct rental contacts.

Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.

Handle customer situations when needed to ensure guest satisfaction with rentals.
OTHER JOB RELATED DUTIES

Perform other job related duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Basic math skills including: addition, subtraction, multiplication, division, and percentages.

General customer service.

The safe operation of equipment/vehicles.

Skill to:

Operate small machinery.

Manage time effectively. 

Provide excellent customer service and communicate clearly.

Interact with zoo guests in a professional and courteous way.

Ability to:

Work in outdoor conditions and in extreme heat and cold.

Work independently. 

Demonstrate a positive attitude and initiative.

Organize and plan work activities to meet deadlines.

Use resourcefulness and tact when dealing with upset customers.

Accommodate changing work priorities.

Communicate concisely both orally and in writing to both public and staff.

Follow and enforce the Abilene Zoo rules, policies and procedures.

Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.

Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.

Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

Experience and Training Guidelines:

For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying.  Knowledge, skills, and abilities may be obtained through:

Experience:

This is an entry level position, but preference may be given to individuals with previous customer service experience.

Education/Training:

A high school diploma, GED, or in the process of obtaining either is required.

License or Certificate:

A valid Texas driver’s license, the ability to obtain one within ninety (90) days of employment, or a military waiver is required.    

Special Requirements:

Requires staff members to be a minimum of 16 years of age.

Must be able to work a flexible work schedule that may include nights, holidays, and weekends.

Must be able to work in outdoor conditions and in extreme heat and cold.

Essential duties require the following physical skills and work environment:

With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:

    ___    Sedentary – lifting of no more than 10 pounds
    ___    Light – lifting no more than 20 pounds; carrying up to 10 pounds
    _X_    Medium – lifting no more than 50 pounds; carrying up to 25 pounds
    ___    Heavy – lifting no more than 100 pounds; carrying up to 50 pounds
    ___    Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds

Physical Demand Codes:  The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:

Codes for how often:
N     =    No
E    =    Extensive (100 – 70% of the time)
M    =    Moderate (60 – 30% of the time)
I    =    Infrequent (20 – 10% of the time)
A    =    Almost Never (<10% of the time)

Code / Task
_E_    Standing
_I_    Sitting
_E_    Walking
_M_    Lifting
_M_    Carrying
_M_    Pushing/Pulling
_M_    Overhead Work
_M_    Fine Dexterity
_M_    Kneeling
_M_    Crouching
_I_    Crawling
_M_    Bending
_M_    Twisting
_M_    Climbing
_M_    Balancing
_E_    Vision
_E_    Hearing
_M_    Talking
___    Other:  _____________________