Library Assistant I - Main Branch
Under the supervision of the Customer Service Manager or Branch Manager, assists customers with registering for library cards and using the self-check system. Answers questions about library accounts and solves problems for library customers. Provides prompt and friendly customer service to patrons and assists them with a variety of tasks relating to their use of library materials. Works with the circulation team to handle the flow of items.
This position exercises no supervision.
IMPORTANT AND ESSENTIAL DUTIES
Serves at the circulation desk checking in and checking out library materials, registering patrons, collecting overdue fines, and assisting patrons with directional and “ready reference” information.
Inputs data into the library database regarding patron information and library materials.
Shelves materials, reads shelves, and creates displays to assist in maintaining a neat and orderly library collection.
Conducts regular inventory of the paperback collection and organizes the newspaper rack, ensuring both areas are in good order.
Provides Readers Advisory service to library patrons and staff.
Assists the public in the use of the library’s online catalog and digital resources.
Assists the public with hands-on computer assistance as well as photocopying assistance.
Maintains and cleans the audiovisual collections.
Assists with holds, claims returned and missing items on a routine basis, clearing materials as necessary.
Assists with interlibrary loan tasks.
OTHER JOB RELATED DUTIES
Perform other job related duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Library policies, procedures, systems, and services including the Dewey Decimal System.
Bibliographic database and related search procedures.
Working knowledge of library collections (circulation and reference).
MS-Office Outlook, Word, Excel and PowerPoint as well as Google Suite.
Internet search capability and techniques.
Accurately operate a computer.
Present and apply a dedicated commitment to public service.
Adapt to changing circumstances and situations.
Perform with a positive attitude using unwavering work ethic.
Use tact and always remain courteous.
Use independent judgment and initiative within the framework of departmental policies and established procedures.
Learn to use the computerized circulation system.
Work with library customers and staff in a friendly and efficient manner.
Acquire and perform routine library functions and procedures quickly and accurately.
Learn and apply money collection procedures.
Clearly communicate policy to library customers.
Communicate clearly and concisely in writing.
Operate standard office equipment.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.
Experience and Training Guidelines:
For positions with more than one level, all listed requirements at the lower
levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:
One (1) year of public contact and/or customer service experience as well as a familiarity with basic library procedures and demonstrated knowledge of computers is required.
Previous clerical or library clerical experience in a public library preferred.
A high school diploma or GED is required. An associate’s degree is preferred.
License or Certificate:
A valid Texas driver’s license; the ability to obtain one within ninety (90) days, or a military waiver is preferred.
Ability to push or transport a loaded cart weighing up to 150 pounds.
Ability to travel to different work sites.
Must be able to work evenings and weekends and maintain regular reliable attendance.
Essential duties require the following physical skills and work environment:
With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:
___ Sedentary – lifting of no more than 10 pounds
___ Light – lifting no more than 20 pounds; carrying up to 10 pounds
_X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds
___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds
___ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds
Physical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:
Codes for how often:
N = No
E = Extensive (100 – 70% of the time)
M = Moderate (60 – 30% of the time)
I = Infrequent (20 – 10% of the time)
A = Almost Never (<10% of the time)
Code / Task
_I__ Overhead Work
_M_ Fine Dexterity
___ Other: _____________________
- Pay Type Hourly
- Min Hiring Rate $17.77
- Max Hiring Rate $21.33
- Library, 555 Walnut St, Abilene, Texas, United States of America