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Ticket Sales Account Executive - Panthers

800 S Mint St, Charlotte, NC 28202, USA Req #830
Tuesday, September 26, 2023


Position:                                Ticket Sales Account Executive

Department:                          Ticket Sales

Reporting Relationship:       Reports to the Ticket Sales Manager

Status:                                    Full-Time (Exempt)

Compensation:                      Salary plus commission


Primary Responsibilities:

  • Selling Responsibilities: 
    • PSLs and Season Tickets through outbound sales calls, phone sales and large account promotions
    • Silver Club Level PSLs and Season Tickets
    • Upgrading current PSL Owners through outbound and service calls
    • Single Game Tickets
    • Group Tickets
  • Additional Selling Responsibilities
    • Long Term Luxury Suites through outbound sales calls and networking contacts.
    • Suite Club Memberships, Single Game Luxury Suites and Corporate Hospitality Packages
  • Represent the Carolina Panthers in various organizational promotions, charity functions, speaking engagements.
  • Assist (as needed) in the development, coordination, implementation of game day activities.
  • Committed to the support of department goals and objectives, such as budgets and sales goals.
  • Provide Sales Manager with necessary support/statistical data


Service Responsibilities:

  • Provide extreme customer service to all clients, including relationship building, day to day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow up, etc.
  • Work with Premium Service, Ticket Operations and Ticket Service Representatives to ensure all accounts are active, documented and up-to-date on invoicing, contracts, renewals, etc.
  • Assist in determining and implementing enhancement programs for full season accounts to generate sales and member retention.
  • Ensure proper maintenance of full season accounts is performed and current quality standards are met or exceeded.


Additional Responsibilities:

  • Assist in the overall success & meeting goals of the sales area of the Ticket Office
  • Administrative duties including filing, answering phones, and provide support to Ticketing Department
  • Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence, special promotions and programs, etc.
  • Other duties as assigned by Department Leadership
  • Fulfill various responsibilities by assisting other departments (as needed)


Minimum Qualifications

  • At least one year of ticket sales experience at the collegiate or professional level
  • Must be flexible and available to work evenings and/or weekends, nights, and holidays
  • Must pass pre-employment screens


Essential Functions

  • Excellent organizational skills and attention to detail
  • Strong verbal and written communication skills
  • Works well under pressure while maintaining a positive attitude
  • Must be a team player, reliable, and dependable
  • Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
  • Must maintain complete confidentiality of privileged, and/or sensitive information
  • Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
  • Must be able to multi-task while managing time successfully


Physical Requirements

  • Sitting at desk and computer for long periods of time
  • Standing for extended periods of time
  • Must be able to lift 15 pounds at a time


Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

Other details

  • Pay Type Salary
This posting is inactive.
Location on Google Maps
  • 800 S Mint St, Charlotte, NC 28202, USA