Support (CCE SpEd) - Operations Specialist I

BASIC PURPOSE:

The Operation Specialist I is responsible for coordinating and managing all services requested by the school, placing the highest caliber of Education Professionals to our clients. These services include working as a liaison between schools and Cross Country Education field employees, fulfilling day-to-day requests as well as long-term services.  May handle special assignments, in person and virtual orientations with employees and schools. Works with minimal supervision.

ESSENTIAL FUNCTIONS:   

• Offer assignments at client facilities to qualified field staff
• Provide first level support to both filed staff and clients
• Manage open orders and fill open shifts with qualified field staff
• Answer phones, text, and email correspondence between schools and Cross Country Education field staff and prioritize tasks as needed
• Foster and maintain excellent relationships between clients, field staff, and corporate team
• Data entry (orders, employee files, etc.)
• Contributes to quality control checks
• Other relevant duties as assigned by management

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

QUALIFICATIONS:

• 1 year of data entry
• 1 year of office experience
• 2+ year of customer service experience
• Strong Computer/Technological skills using Microsoft Office programs (i.e. Excel, Word, and PowerPoint)
• Strong problem solving and analytical skills.
• Ability to communicate effectively.
• Strong time management and organizational skills.

Preferred Qualifications:

• 2+ year office experience, or similar
• 3+ year of customer service experience
• Experience using Google Drive (i.e. Google Docs, Google Sheets, Google Forms)

Education:

• High School or equivalent required.
• Some college preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.