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Branch Manager- (Rohnert Park, CA)

Rohnert Park, CA, USA ● Santa Rosa, CA, USA Req #4019
Monday, November 6, 2023
Cross Country Healthcare is looking for top talent to join our team!  Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging over 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.


The Branch Manager plans, directs, and coordinates the day-today operations for the assigned Home Care branch.



  • Direct all branch activity
  • Manage, maintain and increase productivity
  • Responsible for long term planning and improvement initiatives with the Area Director of Homecare Services
  • Identify and implement creative solutions to complex problems
  • Supervise and mentor direct reports through weekly meetings
  • Establish and maintain professional and positive relationships with HCT clients
  • Troubleshoot client issues as they arise
  • Run weekly/daily reports to track branch productivity:
  • Run open order report by branch
  • Run applicant report by branch
  • Attend recruitment meetings as needed and offer ideas for creative recruitment
  • Advise on recruitment challenges, informing senior leadership when methods should be modified
  • Recruit, hire and train branch personnel
  • Supervise staff. Monitor and evaluate performance
  • Track employee productivity through weekly and monthly reporting
  • Troubleshoot personnel issues as they arise, including but not limited to- disciplinary action and terminations
  • Manage internal staffing and schedules, maintaining appropriate in-office coverage at all times, for all departments
  • Oversee activity within the department
  • Properly manage onboarding costs for HCT client/clients
  • Work with centralized compliance department to conduct periodic file audits to ensure that all pre-employment qualifications are being met and files are in compliance throughout the branches
  • Ensure that all tasks related to staffing are completed daily
  • Ensure that time to fill guidelines are being met
  • Train branches on client specific reporting requirements for staffing purposes
  • Immediately address questions and concerns from the client
  • Partner with payroll department to create internal payroll deadlines
  • Review overall payroll for accuracy
  • Assist with accurate back-office billing setup through the homecare software
  • All other duties as assigned.



  • Intermediate knowledge of MS office products
  • 2+ years of management or supervisory level experience
  • 3+ years’ related experience in recruitment and/or account management, preferably in healthcare staffing industry. 
  • Strong computer skills, including the ability to learn new systems
  • Bilingual in Spanish is required


Education: High School or equivalent required. Bachelor’s degree from an accredited college or university or 4 years of comparable experience preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

#CB #IND_1 #IND_2

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance,  401(k) plan, Tuition Assistance, and Pet Insurance.

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

Other details

  • Job Family Recruitment
  • Job Function MGR
  • Pay Type Salary
  • Min Hiring Rate $64,480.00
  • Max Hiring Rate $65,000.00
Location on Google Maps
  • Rohnert Park, CA, USA
  • Santa Rosa, CA, USA