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Branch Lead- San Jose, CA

San Jose, CA, USA ● Santa Clara, CA, USA Req #4100
Tuesday, February 6, 2024
Cross Country is looking for top talent to join our team!  Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equality, and inclusion are at the heart of the organization’s overall corporate social responsibility program as t is closely aligned with our core values to create a better future for its people, communities, and stockholders. Most recently named one of the ‘Top Places to Work’ by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.


The Branch Lead assists in the planning and coordinating of the day-to-day business activities of the Site Coordinators within the Home Care office, including the day-to-day operations of scheduling, coordination of existing and new clients and Caregivers.


  • Monitoring and tracking open orders and weekly placements. Reporting those results to the Program Manager weekly
  • Monitoring open unemployment claims and assuring that coordinators respond to information requests. Also monitor Axis Care notes to make sure those employees are being offered work.
  • Assist coordinators with filling open orders when needed
  • Ensure that all staffing needs are met within a timely manner 
  • Monitor monthly metrics Enrollments, Increases, Decreases, and caregiver assignment changes for each site coordinator
  • Forecast and prepare for possible issues and/or set-backs
  • Scheduling home visits with site coordinators when needed
  • Oversight of coordinators for on and offboarding of Caregivers
  • Organizing & hosting weekly site coordinator meetings
  • Respond to employment verification letters, working with payroll to obtain earnings/payrate information if necessary
  • All other duties as assigned.


  • 1+ years of Staffing experience
  • Bilingual Spanish a plus
  • Intermediate knowledge of MS office products
  • Excellent people skills to manage customer service issues
  • Attention to detail is imperative due to the time sensitive nature of the business
  • Good time management skills
  • Great organizational abilities
  • Excellent communication skills to communicate challenges and successes to the Director of Operations
  • Creative thinker
  • Best in class customer service delivery
  • Ability to stay organized while multi-tasking


Education: High School or equivalent required. Some college preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.



Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.
Cross Country is an EEO employer - M/F/Veteran/Disability.

#IND_01 #IND_02 

Other details

  • Job Family Recruitment
  • Job Function NMGR
  • Pay Type Hourly
  • Min Hiring Rate $25.00
  • Max Hiring Rate $28.00
Location on Google Maps
  • San Jose, CA, USA
  • Santa Clara, CA, USA