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Home Care Branch Manager - Worcester, MA

Worcester, MA, USA Req #4185
Thursday, January 25, 2024
Cross Country is looking for top talent to join our team!  Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equality, and inclusion are at the heart of the organization’s overall corporate social responsibility program as t is closely aligned with our core values to create a better future for its people, communities, and stockholders. Most recently named one of the ‘Top Places to Work’ by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.


The Branch Manager plans, directs, and coordinates the day-to-day operations for the assigned Home Care branch in the Worcester area. 



  • Direct all branch activity
  • Manage, maintain and increase productivity
  • Responsible for long term planning and improvement initiatives with the Area Director of Homecare Services
  • Identify and implement creative solutions to complex problems
  • Supervise and mentor direct reports through weekly meetings
  • Establish and maintain professional and positive relationships with HCT clients
  • Troubleshoot client issues as they arise
  • Run weekly/daily reports to track branch productivity:
  • Run open order report by branch
  • Run applicant report by branch
  • Attend recruitment meetings as needed and offer ideas for creative recruitment
  • Advise on recruitment challenges, informing senior leadership when methods should be modified
  • Recruit, hire and train branch personnel
  • Supervise staff. Monitor and evaluate performance
  • Track employee productivity through weekly and monthly reporting
  • Troubleshoot personnel issues as they arise, including but not limited to- disciplinary action and terminations
  • Manage internal staffing and schedules, maintaining appropriate in-office coverage at all times, for all departments
  • Oversee activity within the department
  • Properly manage onboarding costs for HCT client/clients
  • Work with centralized compliance department to conduct periodic file audits to ensure that all pre-employment qualifications are being met and files are in compliance throughout the branches
  • Ensure that all tasks related to staffing are completed daily
  • Ensure that time to fill guidelines are being met
  • Train branches on client specific reporting requirements for staffing purposes
  • Immediately address questions and concerns from the client
  • Partner with payroll department to create internal payroll deadlines
  • Review overall payroll for accuracy
  • Assist with accurate back-office billing setup through the homecare software
  • All other duties as assigned.



  • Intermediate knowledge of MS office products
  • 2+ years of management or supervisory level experience
  • 3+ years’ related experience in recruitment and/or account management, preferably in healthcare staffing industry. 
  • Strong computer skills, including the ability to learn new systems


Education: High School or equivalent required. Bachelor’s degree from an accredited college or university or 4 years of comparable experience preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.



Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.
Cross Country is an EEO employer - M/F/Veteran/Disability.

#IND_01 #IND_02 

Other details

  • Job Family Recruitment
  • Job Function MGR
  • Pay Type Salary
  • Min Hiring Rate $66,560.00
  • Max Hiring Rate $70,000.00
  • Required Education High School
Location on Google Maps
  • Worcester, MA, USA