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Branch Manager- Worcester, MA

Worcester, MA, USA Req #4194
Friday, February 9, 2024
Cross Country is looking for top talent to join our team!  Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equality, and inclusion are at the heart of the organization’s overall corporate social responsibility program as t is closely aligned with our core values to create a better future for its people, communities, and stockholders. Most recently named one of the ‘Top Places to Work’ by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

 

Job Title:

Branch Manager Home Healthcare

Job Code:

2821

Reports to:

 

FLSA:

Exempt

Department:

WSG

Revision Date:

10/2021

BASIC PURPOSE

The Branch Manager plans, directs, and coordinates the day-today operations for the assigned Home Care branch.

ESSENTIAL FUNCTIONS 

 

  • Direct all branch activity
  • Manage, maintain and increase productivity
  • Responsible for long term planning and improvement initiatives with the Area Director of Homecare Services
  • Identify and implement creative solutions to complex problems
  • Supervise and mentor direct reports through weekly meetings
  • Establish and maintain professional and positive relationships with HCT clients
  • Troubleshoot client issues as they arise
  • Run weekly/daily reports to track branch productivity:
  • Run open order report by branch
  • Run applicant report by branch
  • Attend recruitment meetings as needed and offer ideas for creative recruitment
  • Advise on recruitment challenges, informing senior leadership when methods should be modified
  • Recruit, hire and train branch personnel
  • Supervise staff. Monitor and evaluate performance
  • Track employee productivity through weekly and monthly reporting
  • Troubleshoot personnel issues as they arise, including but not limited to- disciplinary action and terminations
  • Manage internal staffing and schedules, maintaining appropriate in-office coverage at all times, for all departments
  • Oversee activity within the department
  • Properly manage onboarding costs for HCT client/clients
  • Work with centralized compliance department to conduct periodic file audits to ensure that all pre-employment qualifications are being met and files are in compliance throughout the branches
  • Ensure that all tasks related to staffing are completed daily
  • Ensure that time to fill guidelines are being met
  • Train branches on client specific reporting requirements for staffing purposes
  • Immediately address questions and concerns from the client
  • Partner with payroll department to create internal payroll deadlines 
  • Review overall payroll for accuracy
  • Assist with accurate back-office billing setup through the homecare software
  • All other duties as assigned.

 

 

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

 

QUALIFICATIONS

 

  • Intermediate knowledge of MS office products
  • 2+ years of management or supervisory level experience
  • 3+ years’ related experience in recruitment and/or account management, preferably in healthcare staffing industry.  
  • Strong computer skills, including the ability to learn new systems
  • Bilingual a plus

 

 

Education: High School or equivalent required. Bachelor’s degree from an accredited college or university or 4 years of comparable experience preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

 

Preferred traits for success:

 

  • Excellent people skills to manage customer service issues
  • Good time management and organization skills are required to keep tasks organized and meet deadlines
  • Must possess the ability to motivate and encourage staff for optimal work performance and productivity
  • Excellent communication skills
  • Ability to lead and motivate
  • Familiarity with community resources and ability to work under pressure are essential.
  • Experience with business to consumer service industry (preferably in the healthcare industry).
  • Strong staffing acumen and sense of urgency. 
  • Must be able to work a flexible schedule including weekend hours, and/or travel as needed.
  • Must have effective phone presentation, excellent problem-solving abilities, negotiation skills and customer service.
  • Ability to collaborate with all people/aspects of selling cycle to achieve all goals.

 

 

CRITICAL COMPETENCIES FOR SUCCESS:

 

  • Business Acumen:In-depth knowledge of the business, industry, external marketplace, and the ability to conceptually pull together patterns or connections that are not clearly related; ability to apply insight across a wide range of tactical to strategic issues in order to consistently identify and select the best course of action.
  • Building People Capability: Commitment to ensuring that the right people are in the right roles and that individual’s feel empowered and supported to reach their potential; provides coaching to foster the learning of their team members, and likewise plays an active role in acquiring, developing and retaining talent for the larger organization.
  • Strategic Agility: Eagerness and ability to learn quickly and leverage a flexible mindset in response to shifting dynamics, adversity, and/or change; continually pushes oneself, their teams, and their businesses to learn, to generate new ideas, and (at times) to take needed risks to position the company favorably in the marketplace.
  • Integrity: Must be seen as a trustworthy leader by demonstrating consistency, honesty, and truthfulness or accuracy in your day to day actions.
  • Change Agent: Possess the ability to embrace change and build enthusiasm for change efforts amongst team members by promoting the value of the transformation that is being undertaken by the organization; formulating how the transformation will happen; guiding and supporting others through the transformation; and ensuring that the new processes, procedures, structures, etc., are implemented in ways that deliver the expected value that the organizational change was to produce.
  • Disciplined Execution: Orientation towards a process-focused, decisive course of action that will ensure client/customer needs are met with a high standard of excellence, urgency and predictability; focused on the task at hand in the face of ambiguity and applies past experiences and expertise to consistently pull through results.
  • Organizational Collaboration: Ability to partner across organizational lines and work cooperatively within and outside one’s own team in order to best serve client needs and exceed the expectations of end customers and clients; actively supports key decisions and promote a spirit of teamwork to demonstrate the commitment to the company.

 

WORK CONDITIONS:

 

  • Fast paced working environment; must be able to manage competing demands and change priorities with a positive attitude.
  • Travel up to 10% of the time.
  • Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom.

 

 

REMOTE WORKER:(if applicable)

 

  • Must be able to successfully dedicate full attention to job duties during work hours
  • Must have an office like environment to work in with minimal noise and disruption
  • Must have reliable high-speed internet and the ability to connect equipment directly to a modem or router
  • Must meet all standards and requirements of the Company’s Telecommuting Policy

 

 

The above declarations are not intended to be an “all inclusive” list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to perform the job.  Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.

 

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

 

I have read and understand the responsibilities of this position:

 

____________________________________________                   

Print Name                                                                                            

 

____________________________________________             _____________

Signature                                                                                             Date

 

BASIC PURPOSE

The Branch Manager plans, directs, and coordinates the day-today operations for the assigned Home Care branch.

 

ESSENTIAL FUNCTIONS

  1. Direct all branch activity
  2. Manage, maintain and increase productivity
  3. Responsible for long term planning and improvement initiatives with the Area Director of Homecare Services
  4. Identify and implement creative solutions to complex problems
  5. Supervise and mentor direct reports through weekly meetings
  6. Establish and maintain professional and positive relationships with HCT clients
  7. Troubleshoot client issues as they arise
  8. Run weekly/daily reports to track branch productivity:
  9. Run open order report by branch
  10. Run applicant report by branch
  11. Attend recruitment meetings as needed and offer ideas for creative recruitment
  12. Advise on recruitment challenges, informing senior leadership when methods should be modified
  13. Recruit, hire and train branch personnel
  14. Supervise staff. Monitor and evaluate performance
  15. Track employee productivity through weekly and monthly reporting
  16. Troubleshoot personnel issues as they arise, including but not limited to- disciplinary action and terminations
  17. Manage internal staffing and schedules, maintaining appropriate in-office coverage at all times, for all departments
  18. Oversee activity within the department
  19. Properly manage onboarding costs for HCT client/clients
  20. Work with centralized compliance department to conduct periodic file audits to ensure that all pre-employment qualifications are being met and files are in compliance throughout the branches
  21. Ensure that all tasks related to staffing are completed daily
  22. Ensure that time to fill guidelines are being met
  23. Train branches on client specific reporting requirements for staffing purposes
  24. Immediately address questions and concerns from the client
  25. Partner with payroll department to create internal payroll deadlines
  26. Review overall payroll for accuracy
  27. Assist with accurate back-office billing setup through the homecare software
  28. All other duties as assigned.

 

QUALIFICATIONS

  1. Intermediate knowledge of MS office products
  2. 2+ years of management or supervisory level experience
  3. 3+ years’ related experience in recruitment and/or account management, preferably in healthcare staffing industry. 
  4. Strong computer skills, including the ability to learn new systems
  5. Bilingual in Spanish is required

 

Education: High School or equivalent required. Bachelor’s degree from an accredited college or university or 4 years of comparable experience preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Other details

  • Job Family Recruitment
  • Job Function MGR
  • Pay Type Salary
  • Min Hiring Rate $65,000.00
  • Max Hiring Rate $70,000.00
Location on Google Maps
  • Worcester, MA, USA