Case Manager, Outreach

S2H BQ - QUEENS, 100-30 Atlantic Ave, Jamaica, New York, United States of America Req #2123
Thursday, September 28, 2023
ABOUT US: - We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Breaking Ground has secured funding to implement a Health Care Pilot in Queens County, New York, which aims to improve connection to primary care and other resources among people experiencing homelessness, while demonstrating that doing so can significantly decrease costs for the healthcare system. The pilot will be rolled out within the Elmhurst/Corona neighborhoods with potential for expansion following its three-year trial period. Reporting to the Pilot Program Coordinator, the Case Manager, Outreach will provide case management services to people experiencing homelessness within the pilot program, many of whom are un- and under-documented. This position has a 35-hour work week. Flexibility required. This position will work onsite at a program-site full-time.


  • Provide direct services to a caseload of approximately 25 clients, including conducting necessary assessments, benefits assistance, and other services necessary to support the client  
  • Engage, assess, and intervene with the pilot enrollees to better improve health outcomes by connecting them to primary care, specialty care, substance use/harm reduction care and other services such as legal assistance  
  • Conduct psychosocial evaluations  
  • Connect clients to psychiatric services  
  • Connect clients to medical treatment and substance use treatment facilities when applicable  
  • Obtain identification, public benefits, and other applicable income sources for clients  
  • Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans  
  • Maintain record keeping in compliance with agency standards as well as those of City and State agencies  
  • Intervene in crisis situations  
  • Escort clients to appointments when needed  
  • Upon training, provide assistance with self-administration of medication consistent with Breaking Ground's policies and procedures  
  • Performs other related duties as assigned 



  • Bachelor’s Degree or equivalent work experience  
  • Two years of experience working with homeless adults and substance abuse issues preferred
  • Experience with harm reduction and motivational interviewing techniques strongly preferred
  • Valid NY driver’s license with a driving record in good standing required. Maintaining a good driving record (as defined by the organization) is a condition of employment  
  • Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs  
  • Excellent writing and communication skills  
  • Bilingual Spanish/English strongly preferred 
Compensation: $24.73 - $24.73 / Per Hour
Compensation: $45,008.60 - $45,008.60 / Per Annum 

As part of our continued efforts to maintain a safe workplace for employees and clients, and in compliance with the City of New York COVID-19 Safety Requirement Mandate, Breaking Ground strongly recommends all employees, interns, vol

Other details

  • Pay Type Hourly
  • Min Hiring Rate $24.73
  • Max Hiring Rate $24.73
Location on Google Maps
  • S2H BQ - QUEENS, 100-30 Atlantic Ave, Jamaica, New York, United States of America