Guest Relations Team Member

Stadium Management Company and its staff are dedicated to being champions in all that we do - whether on the field, in the community, or at the workplace. We are looking for employees who are passionate about what they do, have fun doing it, and proud to represent Empower Field at Mile High. Located at an elevation of 5,280 feet above sea level, Empower Field at Mile High has a long-standing reputation as one of the most challenging and difficult environments for visiting team to play in any stadium in the NFL.  The stadium’s state-of-the-art design, natural grass field, and extensive media and broadcast facilities accommodate the needs of world-class events and provide its guests with an enjoyable and memorable experience.

INTRO: The Denver Broncos and Stadium Management Company are hiring part-time/seasonal Guest Relations Team Members for the 2024 season at Empower Field at Mile High. Our Team Members work as: Ushers, Ticket Takers and Club/Suite Level Greeters. As a member of the Guest Relations Team, you will have the opportunity to work Broncos football games, international soccer games, concerts, music festivals, monster truck shows and more! We are looking for customer service-oriented individuals who enjoy working in a high-energy, fast-paced environment. Apply today and help make our team “A MILE ABOVE THE REST”! 
 

JOB SUMMARY: Guest Relations Team Members are at the front line of the gameday experience. They are committed to creating Mile High Magic by fostering a fan-friendly environment that is both safe and fun. Whether scanning tickets, providing information, or monitoring fan behavior, our Team Members play a vital role in creating a safe, clean, and enjoyable experience for everyone in attendance.    
 
 

Customer Service

• Provide world-class service to all guests of Empower Field at Mile High to ensure their expectations are exceeded or met and their overall experience is positive and memorable
• Maintain thorough knowledge of the venue policies, fan code of conduct and event information, and enforce the policies to ensure the safety, security, and enjoyment of all guests
• Work closely with Supervisor, Guest Relations management, and other stadium staff to resolve customer issues and concerns in a timely and efficient manner
• Complete all necessary incident reports
• Interact with all guests in a professional and respectful manner
• Be flexible and ready to work any other duties as assigned

Ticket Taking

• Greet guests as they enter the building and provide directions and information as needed
• Scan guests’ tickets with a smile and friendly greeting
• Assist guests with ticket issues, resolve when possible, and escalate to Supervisor as needed

Ushering

• Greet guests and check their ticket as they enter their seating section, direct them to their designated seats
• Proactively monitor for and report fan code of conduct issues and maintenance concerns using an electronic device
• Serve as the liaison for your assigned seating section(s)

Greeter/Access Control

• Smile and greet guests as they approach the restricted area
• Check guests’ tickets to ensure they have access to the designated area

MINIMUM REQUIREMENTS

• Excellent customer service and verbal communication skills.
• Attention to detail; ability to work with accuracy under pressure.
• Ability to maintain a positive and respectful attitude.
• Ability to attend all training days, Denver Broncos Home Football games and all SMC Mandatory events.
• Ability to stand or sit for an extended period of time, walking (including stairs) and working outside in various weather conditions.
• Be able to work a shift that will range from 6-9 hours.
• It is recommended that candidates live in the Denver / Metro Area. This would include Ft. Collins to Pueblo. 
• All applicants regardless of position must be 18 years of age or older and successfully pass a criminal background check. 

PREFERRED SKILLS AND ABILITY

• Ability to utilize various technologies including, but not limited to: Apple Devices, Ticket Scanners, Laptop Computers and Radios.

Stadium Management Company is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, national origin, sex, age 40 and over, disability, genetic information, or any other status protected by applicable law or regulation.  It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.   Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.