Bell Captain - Guest Services

The Dream Inn Santa Cruz is currently seeking the right candidate to fill their Bell Captain position. The ideal candidate will need to have supervisory experience working in customer service, preferably in a Hotel setting. The Bell Captain position is responsible for confidently creating an overall positive impression while consistently providing exceptional customer service by following the standard operating procedures while serving every guest. To make all guests feel welcome and to encourage them to use all of the services and amenities offered at the hotel.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Duties of a valet attendant. Ability to drive manual transmission vehicles required.

2. Assisting in supervising the day-to-day operation.

3. Will practice and promote empowerment to resolve guest challenges.

4. Train, coach and guide associates through positive reinforcement and constructive feedback A friendly personality and professional appearance with excellent communication skills are required.

5. Holding each associate accountable to adhering to all hotel and department policies and standards.

6. Practice active listening and communicate in a timely manner to managers and associates, providing prompt and thorough follow-through.

7. Effectively communicate with managers and associates.

The Dream Inn Santa Cruz offers a competitive salary and benefits package that includes Medical, Dental and Vision insurance, a 401(k) plan, Life Insurance, and generous discounts at other Ensemble Properties and in our restaurants and spas.

If you share our team's passion for exceeding our guest's expectations, we encourage you to consider this employment opportunity.

Unfortunately, due to the volume of interest, we will only be able to call or respond directly to candidates whose resume meets the criteria for an interview. We appreciate your interest and understanding in this matter.

For further information on the Dream Inn Santa Cruz, please see our website at http://www.dreaminnsantacruz.com/

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:

If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.