Learning Specialist

United States ● Virtual Req #278
Thursday, November 2, 2023

About FinThrive   

FinThrive is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We’re making breakthroughs in technology—developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We’ve delivered over $10 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what’s possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit finthrive.com 

About Award-winning Culture of Customer-centricity and Reliability  

At FinThrive we’re proud of our agile and committed culture, which has led to certification as a "Great Place to Work" since 2017. We’re honored to have also been ranked #21 among the Best Workplaces in Healthcare for 2023, and we know that it's our collective dedication that makes FinThrive an exceptional place to work.  

  • Find balance with our remote-friendly organization  
  • Take time to recharge and pursue your passions 
  • Be part of a positive and supportive work environment 
  • Grow and excel your career with training and education 
Our Perks and Benefits  

FinThrive is committed to continually enhancing the employee experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. 


Impact you will make  

Join the leading healthcare educational-technology firm redefining healthcare industry education. At this very exciting time in our history, with unprecedented market drivers sparking change throughout the health care industry, we are seeking an experienced Learning Specialist to join our team of professionals and oversee product adoption.  

This position will empower you to make an impact on one of the world’s most progressive organizations by allowing you to thrive in an entrepreneurial and fast-paced environment. 


What you will do 

  • Coordinate product launches with customers  to ensure adoption and utilization metrics are monitored regularly and proactively communicated to customers  
  • Develop/revise customized training plans and conduct onsite and virtual training sessions 
  • Educate customers regarding content offerings, functionality, deployment and best practices for future educational needs 
  • Field customer questions and investigate issues 
  • Gather customer stories and case studies related to positive FinThrive Education use and outcomes 
  • Collaborate with Sales and Customer Success regarding contract renewals 
  • Stay up-to-date with changing payer rules, government regulations, coding standards, industry technology, revenue cycle roles and responsibilities, and key performance indicators in both facility and provider environments


What you will bring 

  • 5+ years of C-level customer engagement experience 
  • 1+ years of experience conducting onsite and virtual training sessions 
  • Previous coding, clinical, revenue cycle, and/or patient access experience 
  • A minimum of one coding credential (CCS, CPC, CPMA) 
  • Revenue cycle experience 
  • Highly organized and detail-oriented skillset 
  • Computer proficiency with various Microsoft Office products 
  • Proven ability to thrive in a fast-paced setting 
  • Exceptional customer engagement skills 
  • Strong project management skills with excellent follow-through 
  • Ability to learn new systems and software quickly and effectively 
  • Goal-oriented work ethic 
  • Travel required: Up to 90% depending on customer need 



What we would like to see 

  • Bachelor's and/ or Master's degree 
  • Clinical experience 


Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.


Other details

  • Job Family Training
  • Job Function Technical Product Training
  • Pay Type Salary