Inbound Collector

Brentwood, TN, USA Req #8203
Wednesday, February 7, 2024

Inbound Collector


What We Need

FLEETCOR is currently looking to hire an Inbound Collector within our North American Trucking (NAT) line of business and is located in Brentwood, TN. In this role, you will perform a wide variety of credit & collection functions. Following established guidelines, handle inbound calls from customers regarding payment and other inquiries relating to their accounts. You will report directly to Collections Supervisor.

How We Work

As an Inbound Collector, you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing:

  • Workspace in Brentwood, TN and home office set up
  • Company-issued equipment
  • Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

  • Researching and collecting of Fleetcor products
  • Making recommendations based on policy/procedures for mitigating risk
  • Following established guidelines/procedures regarding negotiations
  • Negotiating for payment (dollar/method/date) on past due delinquency using procedural guidelines
  • Ensuring adherence to Fleetcor debt collections practices and procedures
  • Monitoring past due accounts and taking appropriate actions to resolve problems by contacting customers, escalating issues to management; coordinating with respective departments any plans/solutions
  • Maintaining collection files and notes to facilitate aging reduction
  • Researching and reconciling outstanding accounts to resolve issues and determine if adjustments, correction or collections should take place
  • Providing trainee support and coaching as needed while providing feedback to management
  • Performing other job-related duties as requested to ensure the goals and objectives of the department are met
  • Assessing those customers changing financial status and recommending modification to that relationship
  • Reporting to a collection supervisor or manager and interacting closely with Sales, Customer Relations and other Fleetcor departments to minimize losses and maximize profits


Qualifications & Skills

  • High School diploma or equivalent required, some college strongly preferred
  • 1+ year experience in the Collections/Customer Service/Telemarketing/Telesales industries required
  • Basic written and verbal communication skills required
  • Basic organizational and analytical skills
  • Proficient in basic computer skills including Microsoft Office
  • Ability to work in a team environment
  • Must be goal oriented
  • Ability to establish and maintain relationships with internal departments and external customers
  • Promote customer awareness of contractual terms and conditions
  • Demonstrate a self-motivated independent work approach


Benefits & Perks

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes


Our Company & Purpose

FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.   

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn.

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency





Other details

  • Job Family Credit & Collections
  • Pay Type Hourly
  • Employment Indicator Employee
Location on Google Maps
  • Brentwood, TN, USA