Security Deposit Specialist

St. Charles, IL, USA Req #8555
Wednesday, February 28, 2024

Security Deposit Specialist 


Job Purpose:    

To lead and provide support to the Security Deposits team. To contribute to the department’s efficiency by maintaining accuracy throughout claim files and working on behalf of the policyholder to resolve disputes and damage claims. Manage tasks and consistency across all files to ensure a correct financial total at the end of the placement.  The Security Deposit Specialist reports to the Security Deposit Supervisor. 

Key Responsibilities and Accountabilities: 

  • Maintain a daily tracking log of file assignments using ACT tasks.
  • Record detailed notes of verbal and written correspondence (documenting names/phone numbers of conversations held) in ACT database.
  • Maintain electronic and paper files to ensure status accuracy.
  • Continue to manage assigned deposit files following the requirements of the Security Deposit Specialist position, including but not limited to collecting security deposits from landlords, issuing deposit refunds and balance reductions as requested, assisting insured in disputing deductions with landlords and furniture vendors, auditing files, furniture damage collections from insureds, resolving billing issues and collecting back landlord overpayments.
  • Issue billing credits for adjuster overpayments and early housing move outs as needed based on adjuster requests.
  • Resolve or assist in resolving complex security deposit issues that requirement management involvement.
  • Provide accurate and consistent reporting to Manager of file issues (including overdue collections and outstanding security deposits), customer complaints and team disciplinary concerns.
  • Identify and execute training opportunities and assist with the development of the department.
  • Update the Training Manual as needed.
  • Maintain tracking logs of security deposit team issues (i.e. Furniture Damages Spreadsheet, Collections, Audits etc).
  • Train, develop and supervise a skilled deposit specialist and deposit assistant team dedicated to customer service and problem solving.
  • Evaluate employee performance and schedule timely performance reviews with employees. Assist Deposit Specialists and Assistants with setting employee goals and objectives
  • Assist with coverage for on call weekend phones, alternating weekends
  • Not limited to above, assists when necessary on the day to day security deposit process.
  • Approve employee time records and requested time off in Dayforce. Coordinate coverage for unexpected absences.
  • Facilitate open communications between the Security Deposit team and provide feedback to the Customer Care Assistant Manager and Department Manager
  • Other duties as assigned to assist with the success of the Customer Care Department and ALE Solutions.


Characteristics and Qualities: 

  • High integrity, intelligent, customer focused, self driven, results orientated, positive attitude, strong communication skills (oral and written), mature, critical thinker, creative, reliable, problem solver, strong business acumen, team player, disciplined, motivator, and dedicated.
  • At least two years of customer service, housing or insurance industry experience.
  • College degree preferred.
  • Proficient in Microsoft Office Products.
  • ACT database experience a plus.
  • Must have excellent written and verbal communication skills.
  • Able to communicate clearly, concisely, and confidently.
  • Exhibits strong customer service skills. 
  • Demonstrate proven leadership skills.  



About the Company:

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

  • $2.8B Annual Revenue
  • 800,000 Directly Served Business Clients
  • 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics:  customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista 
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking  #872
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission


Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

  • Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
  • Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
  • "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
  • Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
Our Commitment to Diversity, Equality, Inclusion, Belonging


Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.

Our Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company.  We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.


Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

  • Job Family Service
  • Pay Type Hourly
  • Employment Indicator Employee
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Location on Google Maps
  • St. Charles, IL, USA