Inside Sales/Customer Service Representative

Company: Watermark ESP
 
About Us
Watermark is a manufacturer's representative for a wide range of products for the plumbing, HVAC, sewer, irrigation, and infrastructure markets.  Headquartered in Indiana, with a location in Ashland, OH, we service the Midwest and Mid-Atlantic markets and help manufacturers distribute their products efficiently through progressive channel strategies.  We also provide a range of services to channel partners, including contractors, engineers, and distributors to ensure their projects succeed with quality products yielding superior solutions. 

Responsibilities

• Answer all sales-related incoming calls and determine appropriate action
• Process quotes, orders, and delivery inquiries in an efficient and quick manner
• Provide prompt technical support to customers
• Work closely with outside sales account managers to assist with any customer needs
• Maintain and develop relationships with customers and prospects
• Adhere to and follow all appropriate sales processes and policies to ensure company meets sales and revenue goals
• Provide prompt, courteous, and professional responses to customer/prospect service-related issues
• Actively participate in sales meetings and training opportunities
• Partner with outside sales team members to ensure we are responding to new business opportunities and prioritizing growth of new accounts
• Develop in-depth product knowledge and stay current on all product changes

Qualifications

• Technical aptitude with the ability to quickly learn product information
• Excellent communication skills
• Able to multi-task, be neat and detail-oriented and work quickly
• Ability to both work/learn independently and collaborate with other teammates
• An energetic and entrepreneurial attitude – be creative, adaptable & flexible
• Desire to learn – be a “sponge”, be inquisitive, seek and find solutions
• Superior problem-solving skill set
• Proficient computer skills, especially with Microsoft Office applications