The Frankenmuth Insurance Company logo: Circular emblem with bold

Billing Services Associate

Frankenmuth Insurance Company, One Mutual Avenue, Frankenmuth, Michigan, United States of America Req #76
Friday, February 9, 2024

**THIS IS AN IN OFFICE POSITION**

Our team members are passionate about providing exceptional service to our policyholders and agents as well as supporting internal peers. If you thrive in a fast-paced environment, have strong analytical skills, and enjoy working as a team, you could be a great fit for Billing Services!

Essential Functions:

  • Answers inbound phone calls, responds to inquiries in a thorough, accurate, timely and courteous manner, and completes outbound follow-up calls as needed
  • Analyze billing system information to service our internal and external customers effectively and efficiently
  • Respond professionally to customer inquiries via phone, email, or letter
  • Billing system entry, as needed, to maintain account integrity
  • Handle inbound premium payments
  • Adhering to all compliance regulations and security policies
  • Review and issue premium refunds
  • Review and evaluate internal collection attempts and send to a third party collection agency
  • Daily/Monthly billing system reconciliation
  • Monitor accounts receivable balances
  • Performs other duties as assigned

Required Skills:

  • Ability to multitask in a fast-paced environment
  • Team player able to develop strong internal working relationships and collaborate with peers on a daily basis.
  • Having a positive demeanor, good verbal and written communication skills, and professional in all aspects
  • Ability to research problems to resolve and make decisions
  • Take ownership of any follow-up work necessary to service customer
  • Ability to quickly learn and adapt to new software programs
  • Ability to maintain confidential and sensitive information

Required Experience

  • High school diploma or general education degree (GED); or up to one-year related experience and/or training; or equivalent combination of education and experience.
  • A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Other details

  • Pay Type Hourly
This posting is inactive.
Location on Google Maps
  • Frankenmuth Insurance Company, One Mutual Avenue, Frankenmuth, Michigan, United States of America