Relationship Manager

Boca Raton, FL, 2000 NW Corporate Blvd, Boca Raton, Florida, United States of America Req #17432
Thursday, February 8, 2024

GardaWorld is shaping the future of cash management! We provide our clients with solutions in every phase of their cash supply chain, including secured transportation, cash management, cash vault processing, forecasting, ATM, and cash recycler services. We are equipped with the largest fleet of armored vehicles in the industry, sophisticated technology, and an expansive network of experienced employees and innovative partners. We process, manage, and move over $8B in cash every day while delivering 24/7 client support and logistical expertise.

Relationship Manager serves as a support person reporting to the Senior Manager of Client Relations.    Their primary focus is to proactively develop and foster a positive business relationship between Garda and a given number of assigned customers.   
 
Job Duties: 

Work closely with their assigned Accounts. This could include, but is not limited to, submitting requests to open/close locations, gather missed stop data, tracking and reporting Cash Vault Data, etc. 
Reports- proactively uncover service issues and push to the branches to gain commitment.  Also, provide reports with updates to the clients. 
Tickets- reactively address client issues by pushing them to the branches and following up until resolved. 
Participate on Daily, Weekly, or Monthly review calls. 
Prepare Quarterly Business Review (QBR) presentations. 
  
Responsibilities for Relationship Manager 

Create and enforce plans that will help meet the needs of customers 
Build long-term relationships with clients and customers 
Work quickly to address and resolve customer issues 
Notify the sales team of new sales and cross-selling opportunities 
Encourage high-sales and good customer service practices 
Help promote and maintain a positive company image 
 
Qualifications for Relationship Manager 

Intuitive to customers’ needs 
Strong communication (Oral & Written) and interpersonal skills and the ability to build and maintain relationships 
A background in customer service is a plus 
Strategic thinker and ability to analyze and solve problems quickly 
Ability to work well with others and lead a team 
Knowledge of math and numbers 
Attentive to detail and well organized  
Must be self-motivated, flexible, and able to manage several jobs at one time 
A background in Cash Vault Services (CVS) or related experience is a plus 
 

GardaWorld is an equal opportunity employer and drug free workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

 
 

Cash Services Headquarters
2000 NW Corporate Boulevard
Boca Raton, Florida, USA
33431 
+ 1 561 939 7000

Other details

  • Pay Type Salary
Location on Google Maps
  • Boca Raton, FL, 2000 NW Corporate Blvd, Boca Raton, Florida, United States of America