Gypsum Management and Supply, Inc.


New England Gypsum Supply, Inc. (Manchester, NH), 468 Pepsi Road, Manchester, New Hampshire, United States of America Req #563
Thursday, February 22, 2024

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.

Construction professionals in New England have known for decades that when it comes to sourcing the best selection of building materials and construction supplies, they have several great choices:

New England Gypsum (NEG) – Founded in 2018, New England Gypsum (NEG) has grown quickly, becoming a trusted partner for local residential and commercial construction customers. NEG serves New England clients through its building supply yards in Connecticut, Maine, and New Hampshire.

Karpp – a mainstay in New England building supply since 1979, serves commercial and residential customers through its construction materials yards across Massachusetts.

Trowel Trades Supply - Incorporated in 1969 and began as a masonry yard servicing the needs of residential fireplace masons, today, Trowel Trades Supply serves Vermont’s construction professionals from its yard in Williston.

NYC Acoustical Supply - Established in 2023, NYC Acoustical expands GMS's existing relationship with industry leader USG by creating a dedicated facility focused on the growth of acoustical ceilings business in Brooklyn.

As part of the GMS family of companies, these industry leaders have now combined efforts to provide customers in New England with the power of one united operation, with even greater reach and resources. This gives this collective an even stronger ability to deliver on the exceptional building materials and benefits we’ve provided for years.

For more information about our family of companies, please visit or

Position Summary:

The primary function of a dispatcher is to direct and coordinate the ordering and delivery of materials to customers in the day-to-day operations.  The Dispatcher adheres to and promotes corporate policies and manages the general use of equipment, trucks, delivery personnel and materials.  This employee directs all activities that concern delivery, warehouse and facilities.


Duties & Responsibilities:

  • Responsible for the fast, accurate processing of sales orders, setting up job’s information, confirming & appropriate reports which support sales order processing
  • Processing credit memos on the computer
  • Assist customers with will call orders
  • Supervises stocking crews, conducts performance reviews and employee orientation, and coordinates driver training
  • Schedules and dispatches crews to maximize time efficiency and monitors labor costs on each job
  • Computes payroll accurately and on time
  • Trains new stockers on how to perform job safely and correctly
  • Completes new hire and training paperwork in a timely manner
  • Ensures compliance with VCR program
  • Responsible for triple count and job completer program
  • Responsible for front counter, office/dispatch, restroom and yard/warehouse cleanliness
  • Responsible for ensuring that trucks are clean
  • Performs job in a safe manner


Basic Qualifications:

  • High school diploma, required
  • College degree, preferred
  • Minimum 2 years of related work experience
  • Strong Microsoft office skills
  • Ability to quickly and accurately perform basic math skills
  • Ability to quickly read a road/geographical map and communicate directions
  • Organization skills demonstrated in job performance
  • Demonstrated ability to follow instructions with limited guidance


Core Competencies:

  • Ability to self-manage, show initiative and be proactive
  • Communicate professionally, both verbally and in writing to coworkers and customers


Physical Requirements:

  • Must be able to remain in a stationary position in an office environment 80% of the time.
  • Occasionally, move about inside the office to access files, office machinery, etc.
  • Must be able to operate basic office machinery.
  • Must be able to communicate with team and management and be able to exchange accurate information in these situations.


Required Cognitive Skills:

  • Must be able to problem solve and prioritize tasks.
  • Must be able to manage stress depending on deadlines and ongoing projects.
  • Must be able to multitask.
  • Must be able to receive and analyze information.
  • Must be able to quickly communicate solutions if problems occur.
  • Must be able to demonstrate a high degree of sound judgement and initiative.


Benefits & Perks:

  • Medical, Dental, Vision, Disability & Life Insurance
  • Wellness Benefits
  • 401(k) Retirement Plan
  • Employee Stock Purchase Program
  • Paid Holidays & Vacation Days
  • Professional Growth Opportunities
  • Development & Training Programs


This job description is subject to change at any time.




Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.

Other details

  • Pay Type Salary
Location on Google Maps
  • New England Gypsum Supply, Inc. (Manchester, NH), 468 Pepsi Road, Manchester, New Hampshire, United States of America