Lead Housing Technician (HRC)

SCOPE:

Perform duties to coordinate, monitor, and provide assistance, a safe and secure environment to participants in the waiting area and residence; assist navigators as needed; and contribute to the mission of Goodwill by providing a safe environment for formerly homeless individuals and families, guided by limits of established standards and accepted practice.

ESSENTIAL FUNCTIONS:

1. Greet and assist guests while creating a welcoming environment for guests
2. Sign in volunteers and any guest or non-guest during the day
3. Answer phone, field phone inquiries, direct phone calls to staff and take messages
4. Ensure that all office space and common area is thoroughly cleaned daily
5. Maintain an adequate supply of all program forms in the file drawers
6. Copy forms and reports as needed or requested by Housing Advocate Case Managers, Shift Coordinators, and Program Directors
7. Conduct Bag and Person screenings: Monitors search all guests’ person and belongings being brought into the shelter each time a guest enters for admission during intake. (This is a critical step in ensuring the safety and security of everyone. It is essential to treat every participant with equal dignity and professionalism every time they are screened).
8. Assist entering guests with placing items in the Hot Box
9. Ensure intake, program application, and records are accurate and current.
10. Inform clients of policies, procedures, services, rights, and responsibilities; maintain equipment, supplies, shelter facility, and grounds for cleanliness, safety, and security.
11. Prepare, maintain, and file reports, forms, records, and attendance sheets.
12. Participate in training to upgrade skills as courses become available. Complete all GGI required trainings within six months of hire
13. Perform any range of departmental assignments or special projects as requested.
14. Complete intake forms and upload them into CMIS
15. Complete a progress orientation note.
16. Review Closed charts in preparation for storage
17. Prepare activities for pro-social activities

OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:

1. Demonstrate by words and actions a commitment to the Goodwill mission to help people experiencing homelessness become self-sufficient, working community members.
2. Perform or assist with any duties or operations to maintain workflow and meet schedules and quality requirements.
3. Maintain a safe work area and comply with safety procedures and equipment operating rules, keeping the work area clean and orderly.
4. Participate in various meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain a specified level of knowledge about new developments, requirements, and policies.

KNOWLEDGE AND SKILLS:

1. Education: High School Diploma
2. Proficient with usage of Microsoft Office (Outlook, Word, Excel)
3. Excellent verbal communication skills and good written communication skills
4. Excellent people skills
5. One year experience in a residential setting and two years of customer service.
6. Demonstrated ability to use sound judgment and take direction
7. Individuals who are formerly homeless are encouraged to apply
8. Ability to work in a team environment.
9. Ability to deal with a wide variety of people positively.
10. Ability to function well in a fast-paced environment.

PHYSICAL REQUIREMENTS:

1. Residential setting
2. Repetitive  pushing, pulling, stretching, reaching, kneeling, stooping,  and bending
3. Prolonged periods of standing and walking
4. Ability to lift and carry up to 45 lbs. minimum

TOOLS AND EQUIPMENT USED:

Computer, standard peripherals and office equipment, kitchen and laundry appliances, and safety equipment.

SHIFTS:

Evenings & Weekends (as needed)