E-Commerce Product Specialist

About Goodwill 
We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of diversity, equity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility. If you need any assistance in applying please contact Recruiting@evergreengoodwill.org for any assistance or accommodation requests. 

Do you love thrifting for fashion treasure? Join us as an E-Commerce Quality Control Specialist and embark on a treasure hunt across King County and North Washington. Apply now and turn your love for thrifting into a career! 

The E-Commerce Quality Control Specialist selects and evaluates donated items to maximize sales revenue. This job requires travel to Goodwill stores within the region to appraise donations and provide production training on quality and pricing. This role is also responsible for processing donated goods and developing content and pricing guidance to E-Commerce Auction Listers.

Salary Range:$22.25/hour 

Essential Functions and Responsibilities: Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Travel to assigned stores to guide and assist the capture of donated goods for E-Commerce. (Evergreen Goodwill Locations)
• Work with stores to sort, label and organize specific items for E-Commerce.
• Identify rare and collectible items and best venue for on-line sale to achieve the most revenue.
• Meet minimum daily performance productivity goals.
• Work independently within the front of store and back of store environment to source donated goods for E-Commerce; label, sort and organize these items for shipping.
• Provide store team members with E-Commerce specific training:   items appropriate for the on-line marketplace, quality criteria, and specific categories of high interest.
• Provide store team members with training that can be used in ongoing production specific to the store: value/pricing, quality and content.
• Serve as department knowledge specialist on auction items, providing guidance on value/pricing/quality criteria and specific categories of high interest.
• Sort donations as needed from in-bound from stores to provide flow of product to the Auction Listers.
• Provide excellent internal/external customer service.

• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Contributes to team effort by accomplishing related results as needed.

• Perform other duties as assigned.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High school graduate or equivalency, but not required
• Minimum 1 year retail experience; thrift industry preferred.
• Experience sourcing and listing items for the E-Commerce marketplace is preferred.   
• Knowledge of current resale markets; online and thrift.
• Knowledge of fashion trends. 

Computer/Technology Skills:

• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Internet research skills
• Ability to learn new technology and software as related to the job.

Certificates, Licenses, or Registrations:

• Must have valid Washington Driver’s license and proof of insurance along with good driving record.

Physical Abilities:

While performing the duties of this job, the employee will be required to lift and carry up to 50 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain).Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities:  

• Organizing, sorting, categorizing, counting, adding, subtracting
• Problem Solving
• Communicating with the public
• Verbal and written communication skills
• Time management and prioritization skills
• Accuracy and attention to detail

Work Environment:

General Description of All Benefits

Evergreen Goodwill provides the following benefits to employees:
https://evergreengoodwill.org/evergreen-goodwill-employee-benefits

• Healthcare coverage that includes medical, dental, vision, and prescription coverage
• 100% employer-paid life insurance coverage, and supplemental coverage for life, accident, illness, and short- and long-term disability
• Employee Assistance Program
• Interest-free loans for personal needs
• Access  to an employee CARES (Creating Access to Resources for Employee Support) Program for unplanned life emergencies
• 403(b) Retirement Savings program with competitive matching from Evergreen Goodwill
• Paid vacation and sick time
• Tuition reimbursement program
• 15% discount on select T-Mobile plans for all employees
• 20% employee discount at your Evergreen Goodwill store, and other perks

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.