Manager, Community Integration I (TCE)-70000000

Columbus, OH, USA Req #3096
Friday, March 1, 2024

Goodwill's Mission:  Transforming the lives of the individuals with disabilities and other barriers through pathways to independence and the power of work.


Job Title                             Manager, Community Integration

Department                       Adult Day Services

Reports To                        Director, Adult Day Services

Positions Supervised  Community Coordinator, Direct Care Staff, Floaters

Pay Grade                         A-13

Employment Class       Regular Salary Exempt

EEO Class                        1.2 – First/Mid-Level Officials and Managers

Authorized Driver          Yes

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.  Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.


Provide leadership to ensure individuals with DD have stronger connections, better benefits, improved health, enhanced quality of life, increased self-esteem, natural supports, develop abilities.

Essential Job Functions

  • Assist staff in building effective, strategic partnerships in the community that foster independence, provide a variety of integration, and skill building opportunities that are based on person centered planning and result full integration in the community, stronger connections, better benefits, improved health, enhanced quality of live, increased self-esteem, natural supports, and skill development. May serve as community liaison with other agencies and volunteer sites.
  • Identify key outcomes of community integration, employment, and informed choice to measure and report success
  • Provide training to teams to ensure outcomes of community integration, employment and informed choice are met
  • Supervise assigned staff.  Serve as a primary source for hiring and dismissing employees, conducting performance appraisals, and providing regular feedback and guidance.  Maintain complete documentation on personnel actions. 
  • Work closely with the Manager of Special Projects to provide input into the effectiveness of the community integration model.  
  • Develop, implement and review IPs with participants and their teams for purposeful and person-centered planning. 
  • Monitor that services provided to all participants are of a high standard and are person centered.
  • Ensure transportation needs of participants are met with the least restrictive method.
  • Ensure compliance with county, state, and federal mandated standards. 
  • Investigate documentation, incident reports, or any occurrence that would indicate a need for retraining of the staff in order to ensure the highest level of safety for the participants.  Conduct any necessary retraining sessions.
  • Ensure transparent and open communication with all stakeholders, including providers, families, and service coordinators leading to informed ISP development, ensuring health and safety and most integrated, community access.
  • Ensure daily coverage needs to provide each participant with an activity or work group when an instructor is not available. 
  • Monitor the finances of the program as well as the participants.  Distribute money to participants as needed, balancing activity money and personal funds.

Ancillary Job Functions

  • Balances team and individual responsibilities; exhibits objectivity and openness to other’s views; able to build morale and group commitments to goals and objects.
  • Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; monitors transition and evaluates results.
  • Synthesizes complex or diverse information; collects and researches data to industry trends; designs appropriate workflow and procedures.
  • Identifies and resolves problems in a timely manner. Develops alternative solutions.
  • Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
  • Manages field demands/changes and time sensitive demands. Demonstrates ability to deal effectively with frequent changes, delays, or unexpected events.

Education and Experience – An equivalent combination of education, training and experience will be considered.

  • Four-year college degree in social services or related field.
  • Three to five years of experience in social services, program management, and/or working with developmentally disabled individuals.
  • Must maintain certifications in CPR, First Aid, CITIES, Adult Services, and Medication Administration and other required trainings.
  • Must maintain valid OH driver’s license and personal car insurance.

Knowledge, Skills, and Abilities which may be representative, but not all-inclusive of those commonly associated with this position.

  • Knowledge of the rules and regulations involved with developmentally disabled programs.
  • Excellent understanding of the IDD field, including regulatory compliance, services structure, reporting requirements, accreditation certification standards, billing, and other applicable systems.
  • Ability to balance the wants and needs of both the staff and participants.
  • Clear verbal communication skills and ability to give and follow written and oral instructions.
  • Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
  • Ability to work independently and make responsible decisions.
  • Ability to use good judgment and think quickly and rationally in difficult or stressful situations.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

  • Exposed to moderate noise levels.

Physical Abilities that are commonly associated with the performance of the functions of this job.  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Must be able to sit, stand, walk, and communicate on a daily basis.
  • Must have repetitive wrist, hand, and/or finger movement to type and work on computer.
  • Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
  • Must be able to assist with the physical support and care of participants as needed.
  • Must be able to lift up to 100 pounds with assistance to provide personal care to individuals.
  • Regular attendance is a necessary and essential function.

Approved: _______________________________ Date Created/Reviewed:  _____________   

Employee Acknowledgement

I understand that:

  • This job description provides a general summary of the position in which I am employed.  The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
  • Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.
  • I have read and understand this job description.

Employee:  ____________________________                     Date:  ______________

At Goodwill, we'll help you reach your potential while you help others reach theirs. Want to enjoy coming to work? So do we!   
Our full-time benefits include:

  • Promotion and Growth Opportunities 
Company paid life and long-term disability insurance
  • Health, Dental and Vision insurance the 1st of the month after 30 days
  • Voluntary life, short-term disability, accident,  and critical illness
  • Paid time off
  • Retirement plan
  • Employee Discount at all Goodwill Columbus Stores

Goodwill Columbus is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

For more information, we invite you to visit our website at




Other details

  • Pay Type Salary
  • Travel Required Yes
  • Required Education Certification
  • Job Start Date Saturday, June 1, 2024
Location on Google Maps
  • Columbus, OH, USA