IT Systems Administrator

Sparks, NV, USA Req #117

Friday, August 18, 2023

Hoffmaster Group Inc, is an industry leader producing the most complete line of specialty disposable tabletop products for over 75 years. Hoffmaster competes in three distinct business segments – Foodservice, Consumer, and E-Commerce. Our products can be found in thousands of retailers, restaurants, hotels, and more. As a customer centric company, we strive to deliver innovative solutions to both our customers and the ultimate end users of our products. This Innovation is a key part of what we do here at Hoffmaster, and we continue to drive the industry forward by investing in our employees and state-of-the-art technology..

Primary Purpose of Role
Responsible for assisting in administration of wired and wireless local area network devices (IT and OT networks) and telecommunications systems, hardware and software setup and support for client-facing devices (desktop, laptop, peripheral) and server and storage environments (eg, HPE, VMWare). Responsible for assisting in troubleshooting of WAN issues, IT security systems, and backup/disaster recovery processes and planning.

Essential Job Duties

Document and handle requests using issue tracking system; prioritize and follow up proactively on open issues.

Analyze, diagnose, and solve technical issues. Escalate issues when required.

Collaborate with the development team, IT Analysts, and external consultants to identify the root causes of problems.

Develop and create documentation and support material, contribute to a knowledgebase.

Provide basic training to end-users on system features.

Assist with granting system access.

Troubleshoot and respond to basic system alerts.

Hardware and software support for all PC, desktop, laptop, servers, cloud operations and wireless devices, including PC and Mac environments.

Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, telephone equipment, peripherals, data communication, computer network systems, and computer software.

Prioritize workload alongside internal Technical Support Specialists to ensure timely completion of projects that meet departmental goals and objectives, including engagement of external consultants and vendors as required.

Assist when required for installation, configuration, and maintenance of organizations network, servers, data storage, and firewalls,

Develops and maintains standards for hardware and software support and deployment.

Evaluates current infrastructure and recommends “best practices” improvements.

Keeps abreast of new technological developments and makes recommendations regarding changes to current standards as appropriate.

Assist with update and patch scheduling to ensure all software and hardware components are following best practice versioning.

Complete work orders such as installing computer hardware and software, connecting and moving devices, and troubleshoot helpdesk calls based upon established priorities and timelines.

Setup and maintain user security access into Hoffmaster Group’s Active directory and network applications and servers.

Develop and maintain software and hardware inventory and tracking systems; develop inventory lists and order, stock, and store PC hardware and software and associated supplies.

Prepare and submit vendor warranty claims, parts, and documentation associated with warranty and repair of equipment under maintenance agreements.

Monitor company’s helpdesk and respond to daily operational issues. Provide support to users relating to both hardware and software problems on their personal computers and other mobile devices.

Perform and monitor server backups to ensure data can be recovered in the event of any data loss.

Follows company’s computer policies, procedures, and standards when setting up and maintaining computer hardware, software, and communications to prevent security risks and legal/compliance violations.

Assist in supporting IT Infrastructure support during non-business hours. Will be part of support rotation.

Participate in team environment working closely with other members of IT department and outside consultants or third-party support resources to support Hoffmaster Group’s computing environment.

Perform preventive maintenance for computer, data communications, and/or network equipment; test and adjust to appropriate standards.

Perform other duties as assigned.

Required Skills/Abilites

Excellent communication skills, written and verbal

Strong customer service skills

Demonstrate the ability to effectively work with others from both technical and non-technical backgrounds.

Must have excellent analytical problem identification and resolution skills.

Ability to coordinate with others to maintain optimal system availability.

Investigative mind and problem-solving skills

Good organizational skills

Ability to multitask and efficiently manage priorities

Team player who enjoys working in a collaborative environment

Jira experience a plus.
Bachelors Degree or other Industry certifications Preferred
3-5 years of experience of related work experience

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Hoffmaster Group Inc.

Learn more about our multiple locations!

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At Hoffmaster, we believe every person deserves to feel successful. That’s why we provide a total rewards package designed to support our employee’s success –at work, at home, and in life. This includes: Medical, Dental, Vision, Life and Disability insurances, Student loan and Tuition assistance, physical and mental wellness programs, Paid vacation and holidays, Employee Assistance Program, and more!

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Other details

Job Family Information System
Pay Type Salary

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Sparks, NV, USA