Clinic Operations Manager - Integrated Care Center

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
 

The Integrated Care Center Clinic is a federally qualified health centers that provide primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, mental illness, and chronic medical conditions. We provide team based care in an integrated care setting. We are looking for a mission driven, service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

Job Overview
 

Under the direction of the Director of Clinic Operations, the Clinic Operations Manager will play a key role in ensuring overall efficient operations of the agency’s clinics. The Clinic Operations Manager will be responsible for supporting the Director of Clinic Operations with the organizational day-to-day needs of clinic operations for behavioral health, primary care, MAT, Psychiatry, resource center, dental services, and all other service lines offered by the clinic. Provide direct supervision of clinic staff.  The Clinic Operations Manager will develop, execute and oversees aspects of service delivery, quality assurance, governmental regulations, licensing, regulatory compliance, program policies and practices, assess and addresses client access, needs, and issues. The position will be hands on, interact and coordinate with management, staff and patients.

Key Responsibilities

 Administrative/Project Management/Policies:

• Ensure that all front and back office policies and procedures are current and make appropriate updates
• Continually assess and adjust patient flow for increased efficiencies
• Coordinate and delegate administrative and clinic maintenance responsibilities such as patient access, patient education sheets, patient experience surveys, chart creation and other special projects
• Assist the Director of Clinic Operations Support in accreditation of NCQA’s PCMH (Patient Centered Medical Home)
• Participates on internal and external committees that promote and improve access to care
• Assist the Director of Clinic Operations in the support and manage Electronic Medical Records ensuring compliance with all applicable laws and regulations
• Assist with implementation and operations of new services lines, delivery models, and integration with other HR360 departments

Organizational Planning/Quality Assurance Improvement:

• Facilitate on-going organizational development, team building, and capacity building
• Continually assess the Program’s strengths and weaknesses as well as the changing client communities and service needs
• Facilitate coordination of care with other HR360 programs and outside entities
• Supports Quality Improvement activities and implements standard quality improvement tools to increase quality of care
• Performs auditing to ensure compliance and quality of staff work

Clinic Management:

• Responsible for direct supervision of management staff, as well as other support roles
• Supports and coordinates operations for all clinical services (behavioral health, primary care, MAT, Psych, dental services, resource center, etc.)
• Coordinates with back office management to ensure operational efficiency
• In conjunction with the Director of Clinic Operations, leads team staff meetings to address personnel matters, operational issues, and to assist in resolving problems that may exist
• In conjunction with the Director of Clinic Operations, establish procedures for reception, intake, eligibility determination, assessment of non-billable sessions, and medical records filing, including scheduling of staff and task management
• Ensures that appropriate staff are trained as CAA’s
• Handles aspects of management, including direct supervision and mentoring of subordinate staff
• In consultation with leadership, addresses patient grievances, behavioral issues, and safety concerns
• Assists and supports supervisors with building provider and staff schedules
• Managerial activities may include but are not limited to, participation in hiring, training, motivating, evaluating, and reviewing front office staff.
• May serve as Director in absence of Director of Clinic Operations.

And, other duties as assigned.

Education and Knowledge, Skills and Abilities
 

Education and Experience Required:

• Bachelor’s in related field or minimum
• Minimum of 3 years management experience or equivalent
• Experience in a management role over systems and staff
• Experience participating in and leading organizational change and re-structuring.
• Excellent leadership, organizational and communication skills.
• Commitment to providing nonjudgmental quality health care to those in need.
• Experience and commitment to working with diverse communities.

Desired:

• Master’s degree in related field.

Background Clearance Required:

• Must not be on active parole or probation.

Knowledge Required:

• Culturally competent and able to work with a diverse population.
• Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.

Skills and Abilities Required:

• Detail oriented.
• Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
• Professionalism, punctuality, flexibility and reliability are imperative.
• Excellent verbal, written, and interpersonal skills.
• Integrity to handle sensitive information in a confidential manner.
• Action oriented.
• Strong problem-solving skills.
• Excellent organization skills and ability to multitask and juggle multiple priorities.
• Outstanding ability to follow-through with tasks.
• Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
• Strong initiative and enthusiasm and willingness to pitch in whenever needed.

Covid-19 vaccine and booster is required for this position.  Exemptions are not accepted.
 
We will consider for employment qualified applicants with arrest and conviction records.