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CLIENT RELATIONS REPRESENTATIVE

Virtual Req #48
Tuesday, December 26, 2023

TCM Bank is in Tampa, FL. This is a remote opportunity. If living outside of the area, travel expectations would be at least 4 times (over-night travel) per year. Qualified candidates located in the states where we do business will be considered: AL, AZ, DC, FL, GA, IA, KY, MD, MA, MO, NE, NC, OH, OR, PA, SC, TX, & VA.

 

Summary:

This position is responsible for client support including fulfilling requests for information on card payment industry matters as well as problem resolution. Representative will work with client banks, internal staff, and various business partners to bring resolution to bank issues; support portfolio growth; and market payment products and services. This position requires an individual who enjoys promoting products and services, ensuring client satisfaction, and looking for ways to encourage growth and engagement.

 

Duties & Responsibilities:

  • Handle incoming communications (calls/e-mails) from client banks and business partners using appropriate resources to respond in a timely manner, focusing on one-call resolution.
  • Authority to handle escalated issues on behalf of agent banks.
  • Promote and support portfolio growth either directly with the client or through supporting the Relationship Management team.
  • Knowledgeable in all products and services provided in order to conduct client training and demonstrations.
  • Proactively follow up with clients regarding marketing opportunities.
  • Balance team and individual responsibilities.
  • Other duties as assigned.

Qualifications:

  • High school diploma/GED is required.
  • At least 1-3 years of related experience in a customer service capacity, preferably within the payments or financial services industry.
  • Knowledge of Microsoft Office suite; database knowledge is a plus.
  • Strong, proactive work ethic.
  • Willingness to make decisions and exhibit sound and accurate judgment.
  • Excellent written and verbal communication skills.
  • Ability to manage difficult or competing deadlines.
  • Ability to work within a team and individually.
  • Ability to manage multiple databases.

TCM Bank, N.A. embraces the diversity of its applicants and employees and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by applicable law.

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, etc.  The offer rate represents one component of TCM Bank's total compensation package.  Employees will also receive several benefits as listed below.  Other compensation for this position may include bonus eligibility monthly incentive plan. 

Benefits Offered:

  • Competitive medical, dental and vision benefits
  • 401(k) and Roth 401(k) retirement plans with company match
  • Flexible spending accounts (medical and dependent care)
  • Company-paid parental leave
  • Educational assistance
  • Company paid continuing education credits 
  • Paid employee assistance program
  • 12 paid holidays, including discretionary early closures before holidays and company events. (More than your average company!)
  • Multiple time-off options for vacation, volunteering, or care for yourself or loved ones

 

TCM Bank is in Tampa, FL. This is a remote opportunity. If living outside of the area, travel expectations would be at least 4 times (over-night travel) per year. Qualified candidates located in the states where we do business will be considered: AL, AZ, DC, FL, GA, IA, KY, MD, MA, MO, NE, NC, OH, OR, PA, SC, TX, & VA or will be willing to relocate (TCM does not provide relocation).

 

No sponsorships available for this position.

Principals Only. No Agencies Please.

Other details

  • Pay Type Salary
  • Min Hiring Rate $53,838.00
  • Max Hiring Rate $59,107.00
  • Travel Required Yes
  • Travel % 25
  • Required Education High School
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