Case Manager/Care Coordinator - Phoenix, AZ (FSA-Phoenix Metro)

Phoenix, AZ, USA Req #1908
Tuesday, January 30, 2024

Looking to build a lasting career?  Join a team that is inclusive and embraces all individuals. Intermountain Centers is one of the largest statewide behavioral health and integrated care organizations in Arizona. What does building a lasting career look like?

  • Top-level compensation packages
  • Exceptional health, dental, and disability benefits
  • Career and compensation advancement programs
  • Student loan forgiveness programs
  • 401k company match
  • Bilingual pay differential
  • Holiday, PTO and employer paid life insurance
  • Clinical licensure supervision and reimbursement
  • Evidence-based treatment approaches, training, and supervision
  • One of the first fully vaccinated COVID-19 workplaces in Arizona

Intermountain Centers and its statewide affiliates, Community Partners Integrated Healthcare, Pinal Hispanic Council, Intermountain Health Center, Intermountain Foster Care, Behavioral Consultation Services and MHRI Housing are currently recruiting career-minded individuals interested in opportunities within the largest adult and child service continuum in Arizona.

GENERAL SUMMARY: In this role, the Care Coordinator will be responsible for utilizing an integrated case management model that includes assessment, planning, implementation, and monitoring. The Care Coordinator is responsible for the management of the member’s whole health and will provide the services and coordination that are needed/requested. The Care Coordinator will be responsible for encountering services within the Electronic Health Record.


  • Observe members, listen to concerns, and record the observations.
  • Document and/or report any areas of concerns related to the member’s behaviors/interactions in clinical records per policy.
  • Supports agency’s mission, goals, and management decisions.
  • Monitor the health and safety of members, the signs, and symptoms of their mental illness, reporting any concerns to the appropriate staff in accordance with reporting policies.
  • Exhibits professionalism and positive role modeling for members, peers, and outside groups/visitors.
  • Ability to accurately read, record and interpret information, including assessments, measures, and diagnostic criteria.
  • Provide services and coordination based on member needs/requests.
  • Work effectively with the member’s support system, and clinical/therapeutic groups.
  • Act as an advocate and liaison for member’s access to resources to support service plan goals and monitor progress.
  • Evaluating clients' progress periodically and adjusting as needed to improve outcomes.
  • Following up with discharged clients to ensure they were satisfied with services, and they are still in good physical and mental health.
  • Maintain patient confidentiality and quality care.
  • Participates in individual and team supervisions as required by licensing, agency, funding source or as requested by supervisor.
  • Identify appropriate providers and facilities through the continuum of care and communicate with an interdisciplinary team to develop and maintain positive working relationships with members, families, and providers.
  • Work collaboratively with primary care health care professionals and interdisciplinary team to offer individualized assistance with improving and maintaining quality member care.
  • Maintain and update member records, including assessments and treatment plans.
  • Develop “individual” service plans that are time specific and action oriented.
  • Completes progress notes using the appropriate covered service billing codes and meets engagement/unit expectations.
  • Completes all training required by licensing, agency, and funding source or as requested by supervisor.
  • Explore community resources to seek alternative options.
  • Verify the AHCCCS plan for each patient.
  • Follow-up with patients and consult between visits.
  • Ensure that the NP and therapist are notified in the event of any medication changes.
  • Maintain patient care throughout the appointment.
  • Responsible for following any policies, procedures, and controls established by the organization, the HIPAA Privacy Officer, and/or the HIPAA Security Officer regarding access to, protection of, and the use of the PHI. 
  • Maintains an approved schedule, and acceptable level of attendance.
  • Performs other related duties as assigned or necessary as they relate to the general nature of the position. 


  • High School Diploma or GED required
  • Experience working in behavioral health preferred
  • Ability to travel to all three sites as needed.
  • Ability to work with difficult patients.
  • Bilingual in Spanish/English preferred


  • Minimum 18 years of age.
  • Valid Level 1 Fingerprint Clearance Card or the ability to obtain one.
  • Valid CPR, First Aid, AED certification or the ability to gain certification.
  • Current, valid Arizona Driver’s License and 39-month Motor Vehicle Report and proof of vehicle registration liability insurance to meet insurance requirements, if required.
  • Initial current negative TB test result, if required (Employer provides).

Questions about this position?  Contact us at HR@ichd.net.

ICHD is an equal opportunity employer.  ICHD does not discriminate based on age, ethnicity, race, sex, gender, religion, national origin, creed, tribal affiliation, ancestry, gender identity, sexual orientation, marital status, genetic information, veteran status, socio-economic status, claims experience, medical history, physical or intellectual disability, ability to pay, source of payment, mental illness, and/or cultural and linguistic needs, as well as any other class protected by law.

Other details

  • Pay Type Hourly
Location on Google Maps
  • Phoenix, AZ, USA