General Superintendent

Reports to: Operations Manager or Installation Manager

FLSA Status: Exempt

Position Summary

The General Superintendent will be responsible for the successful execution of projects in all the regional territory through the effective supervision of Superintendents, Foreman and Carpenters. The General Superintendent will have direct oversight of all field staff. The General Superintendent has first line supervisory authority over subordinate staff to include hiring, firing, performance evaluation, training and development. This position will champion ISECs values and work with the regional leadership team to build a strong culture that supports the company’s vision.  

Duties & Responsibilities

• Build and maintain strong relationships with customers and vendors.
• Hire, train, evaluate, discipline and if necessary, terminate field employees.
• Identify, develop, mentor and challenge employees with potential for future leadership roles.
• Assist in cost-planning activities, such as annual budgeting (overhead, small tools, etc.), if applicable.
• Participate in pre-construction meetings, other regional management meetings as assigned.
• Plan and lead quarterly Foreman/Superintendent meetings.
• Coordinate all project installation activities to ensure smooth, efficient workflow and achievement of quality standards, profitability.
• Perform weekly CTC review with other leaders, implement quick corrective action as required.
• Monitor labor costs, installation general condition budgets and tool budgets by project.
• Work with field employees and Project Managers to ensure quality control, timelines and cost control of labor on projects.
• Work with Lead Installers to establish day-to-day goals, develop methods, techniques, and systems to improve the performance of the Installation Department.
• Assign work to Field Installers, actively managing job crew mix per schedules and labor rates.
• Manage long and short-range schedules on a weekly basis.
• Implement Zero Punch program.
• Oversee and coordinate all warranty service issues.
• Oversee warehouse operations, if applicable.
• Travel as required to jobsites/vendors throughout the region.
• Participate in project estimate, if applicable.
• Perform other duties as assigned.

Safety Responsibility

• Effectively communicate and implement the Company’s safety policies and procedures committed to the Safety Promise.
• Establish an environment of “zero tolerance” for safety non-compliance and promote a positive atmosphere for safety excellence.
• Coach employees who need improvement and assign work to only those employees trained and qualified to perform the task.
• Active participant in the Regional Safety Leadership Team. 
• Ensure all recognized safety deficiencies are promptly corrected.
• Report all injuries and incidents to Managers and Safety Department.
• Completely and thoroughly plan work tasks.
• Preparing and lead Safety Meetings.
• Ensure field employee safety training.

Other Duties 

Please note that this job description is not designed to cover or contain a comprehensive listing or activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.  

Preferred Qualifications (in addition to Minimum Qualifications)

Education/Experience

• 10 years in Commercial Construction
• 5 years supervising installation crews, with at least 3 of those years working with ISEC running jobs over $2M

• Graduate of ISEC’s Field Leader Training and Core programs

• Complete knowledge and understanding of ISEC products, services, processes and projects

Knowledge/Skills/Behaviors

• Skilled in demonstrating high emotional intelligence (self-awareness and management, social awareness and relationship management)
• Certified to train employees on forklift, scissors lift, flagging and other relevant safety topics
• Expertise in scopes beyond those listed under minimum qualifications

Minimum Qualifications

Education/Experience

• 7+ years of Commercial Construction experience; High School diploma or equivalent industry experience
• 5 years supervising installation crews
• Technical expertise and experience installing Commercial interior finishes (ornamental metals, rough carpentry, AWW, DFH, glass, specialties, medical and laboratory equipment).
• Certified Safety Trained Supervisor in Construction (CTSC)

• OSHA 30

Knowledge/Skills/Behaviors

• Ability to foster innovation and a creative environment for solving problems
• Excellent interpersonal skills (conflict resolution, negotiations, etc.)
• Strong relationship-building skills with construction industry leaders
• Excellent analytical, organizational and communication skills
• Excellent leadership and management skills
• Executes high level strategies, resulting in successful and profitable projects
• Advanced knowledge of entitlement and contractual requirements
• Directs activities; offers recommendations and solutions
• Assist in development/mentoring of field staff
• Ability to work with Microsoft Office Suite.
• Skilled technically in electronic documents, tablets and computers, contract documents and field construction software, including Bluebeam

Leadership Skills

• Builds strong relationships with direct reports and creates a positive communication setting
• Exhibits focus on department goals and deliverables
• Ability to inspire a shared vision and empower and motivate a team
• Sets priorities for their team and gets results; develops and maintains effective teams
• Talent management (interview, hire, terminations, performance reviews)

Customer Service Skills: 

• Demonstrates commitment to deliver outstanding service – both with internal and external customers   
• Takes ownership to personally resolve customer problems (or find someone who can)   
• Listens well, asks clarifying questions, and checks for agreement with customers   
• Committed to following-up with customers in all instances in a timely manner   
• Strong sense of accountability - ensures that you will do what you say that you are going to do   
• Creates a personal connection with customers – smiles, warm greetings, acts friendly and respectful  
• Positive attitude  

Requirements: Workers should be able to:   Physically, workers must be able to: Climb and maintain balance on ladders and scaffolds; Stoop, kneel, and crouch; Use hands and arms to reach for, handle, and manipulate objects; See well (either naturally or with correction); and lift and carry objects weighing up to 50 pounds.