TOC Operator

Staunton, VA 24401, USA Req #465
Monday, January 29, 2024

Iteris is seeking a Traffic Operations Center (TOC) Operator to monitor assigned roadways to detect, verify, and manage traffic impacts (e.g., congestion, crashes, roadwork). TOC Operators are designated as essential personnel and must be able to work in all conditions (e.g., severe weather, pandemic). The position requires a full commitment to the team and to the important mission of providing a safe, efficient, and reliable transportation system.


What you will be doing:


  • Work as a member of a team within an operations control room environment
  • Use CCTV to scan roadways and monitor traffic conditions
  • Monitor data feeds to obtain up-to-date traffic-related information
  • Initiate and manage response plans to support traffic incidents
  • Provide traveler information to the public
  • Dispatch field responders to traffic-related incidents
  • Communicate and coordinate with internal and external stakeholders
  • Use computer systems for incident reporting and to control field technology (e.g., traffic cameras, electronic message signs)
  • Use a telephone and two-way radios to dispatch resources and communicate with responders and agencies for coordinated traffic incident Management


What you need to be successful in this role:


  • High school graduation (or equivalent)
  • Proficient computer use
  • Ability to gain acceptable skills in Windows-based applications within allotted time
  • Ability to successfully complete initial training under the supervision of the Supervisor and TOC Manager
  • Sustained performance as additional knowledge and skills are acquired through “on-the-job” training
  • Ability to coordinate real-time activities and priorities
  • Effective communication in English (written and oral)
  • Scheduling flexibility and dependability (TOC operations are 24x7 and all staff are Essential Personnel)
  • Positive attitude with strong interpersonal skill
  • Excellent attention to detail
  • Punctual and reliable schedule adherence


Iteris anticipates paying $17.50 for this role.



What’s in it for you:

  • 401(k) with immediate matching and no vesting period
  • Employee Stock Purchase Program [ESPP]
  • Generous Paid-Time-Off [PTO] benefits
  • Comprehensive medical, dental, and vision coverage
  • Life insurance
  • Medical reimbursement plans
  • Disability coverage
  • Family-friendly programs
  • Education assistance program
  • In-house training programs

Iteris, Inc. [NASDAQ: ITI] is the world’s trusted technology ecosystem for smart mobility infrastructure management. Delivered through Iteris’ ClearMobility Platform, our cloud-enabled end-to-end solutions monitor, visualize and optimize mobility infrastructure around the world, and help bridge legacy technology silos to unlock the future of transportation. That’s why more than 10,000 public agencies and private-sector enterprises focused on mobility rely on Iteris every day. And we want YOU to join us on this important journey! Visit for more information, and join the conversation on Twitter, LinkedIn, and Facebook.  

Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer.  We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law.  Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver’s license may be required based on essential duties.

Other details

  • Job Function TOC
  • Pay Type Hourly