Case Manager

Rego Park, Queens, NY, USA Req #13706
Friday, June 9, 2023
Make a bigger difference

At The Jewish Board, we don’t just make a difference – we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that’s been helping communities across New York City for almost 150 years and see just how big of a difference you can make.

If you join us, you’ll have these great benefits:

  • Generous paid time off in addition to 15 agency holidays and 15 sick days
  • Affordable and high-quality medical/dental/vision plans 
  • Tuition assistance and educational loan forgiveness
  • Free continuing education opportunities 
  • 403(b) retirement benefits and a pension
  • Flexible spending accounts for health and transportation 
  • 24/7 Accessible Employee Assistance Program  
  • Life and disability insurance 
  • Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee

How you can make a bigger difference: 

The Youth Assertive Community Treatment (ACT) services are focused on improving or ameliorating the significant functional impairments and sever symptomatology experienced by youth due to mental illness or serious emotional disturbance.  Clinical and rehabilitative interventions are also focused on enhancing family functioning to foster health/wellbeing, stability and re-integration for youth who are returning home after residential treatment or in-patient hospitalization.  

The Youth ACT Team is a multi-disciplinary team and works together to provide family-driven, youth-guided and developmentally appropriate services to comprehensively address the needs of youth within the family, school, medical, behavioral, psychosocial and community domains.  The Youth ACT Team Clinical Support/Case Manager works as part of a multi-disciplinary team to provide treatment and support services to families and children, ages 10 to 21, who have significant behavioral health needs and who are at risk of entering, or returning home from high end services, such as inpatient settings or residential services.  The role involves assessing risk and needs, assisting the child/youth and family in the development of a person centered care plan, educating child/youth and families members and coordinating other aspects of members’ health and community services, linking child/youth and families to community resources.

Youth ACT Team Clinical Support/Case Manager provides support to child/youth transiting home, engaging child and family providing highly-individualized services focused on clinical treatment, family psychoeducation and skills development.  The Clinical Support/Case Manager provides services to youth and families in their homes and communities and collaborates closely with other service providers and systems with which the family interacts.  The role will require some evening availability and rotating on-call coverage. 

Responsibilities include but, are not limited to: 

  • Provide linkages to community resources and supports to help child/youth live in the community, transition home from higher levels of care and meet their personal goals
  • Responsible for ensuring that services and supports in the educational, vocational and benefit domains are identified and addressed.
  • Engage and assisting the child/youth and family in defining their desired goals and the action steps by which to achieve them.
  • Actively participate and function as part of a multi-disciplinary team providing services, as a unit, to youth and families a minimum of 6 times monthly
  • Assisting children/youth and families to obtain needed medical, social, psychosocial, educational, financial, vocational, housing and other services
  • Establish collaborative working relationships and acts as a liaison with community providers, Managed Care Plans, schools, and medical providers
  • Completes casework documentation and collects and reports data, as required, while adhering to productivity standards
  • Foster relationship with community providers to ensure that recipients are connected with appropriate services as they transition back into the community and to share or collect collateral information;
  • Appointment navigation by accompanying to appointments-including but not limited to travel training, reengagement in community care, and ability to identify needs and barriers to services as well as making appropriate referrals
  • Attend and participate in interdisciplinary team meetings and supervisory sessions;
  • Monitor, evaluate and record participant progress with respect to care plan goals;
  • Attend scheduled Youth ACT Team staff meeting 4 times weekly
  • Attend mandatory Youth ACT trainings
  • Available to work a flexible schedule in response to participant needs
  • Perform other related duties as assigned;


The Jewish Board is currently looking for talented professionals of all cultures, religions, races, and gender expressions with the following qualifications:

  • Bachelor’s degree required or Master’s degree preferred.
  • At least one full year of experience working with families and children with Serious Emotionally Disturbed (SED) and/or severe mental, emotional and behavioral impairments.

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

 We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.

Other details

  • Job Family Clinical Staff [300s]
  • Job Function Medical Professionals
  • Pay Type Hourly
  • Employment Indicator 8857 - Case Worker - Social Services - Traveling
  • Min Hiring Rate $25.27
  • Required Education Bachelor’s Degree
Location on Google Maps
  • Rego Park, Queens, NY, USA