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Technology - Desktop Support Intern

15825 Gateway Dr, Frisco, TX 75035, USA Req #152
Monday, May 15, 2023

The Desktop Support (Part-time) position will assist the Information Technology staff.  This position will report to the Enterprise Support Site Lead. The Desktop Support (Part-time) position will take place at the Dallas Cowboys Merchandise Warehouse in Frisco, TX. 


Job Duties:  

  • Work with Technology staff to field basic trouble tickets and service requests
  • Assist with troubleshooting Warehouse hardware: label printers, conveyer systems, barcode scanners, and tablets.
  • Assist with troubleshooting Pro Shop hardware: 2D scanners, Windows tablet, cash Drawer, receipt printer, etc.
  • Assist with support of VoIP phone system and cellular devices
  • Distribute new PC’s and laptops as part of annual computer refresh program
  • Plan, design and implement special projects at the direction of IT staff
  • Update, maintain, and organize IT inventory
  • Assist in improving the efficiency of the Cowboys IT organization
  • Prepare documentation related to IT policies and procedures

Qualifications:  Must meet the following minimum requirements:

  • Familiarity with Windows and MacOS computers; experience with Microsoft Office suite of applications, especially Word, Excel, and Internet Explorer
  • Strong interpersonal skills and a desire to work with people
  • Analytical, structured approach to problem solving
  • Detail oriented and organized
  • Strong writing skills and a desire to diligently document common processes and procedures
  • Committed to going “above and beyond” to serve the customer
  • Ability to lift 50 lbs. and handle physically challenging tasks
  • Desire to gain experience as a computer service professional in a demanding, yet highly rewarding industry
  • Ability to work in a fast-paced environment, while managing multiple projects/priorities 
  • Provide assistance with IT projects as needed
  • Other duties as assigned
  • Availability to work standard support hours (M-F, 8-5) 
The Dallas Cowboys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Other details

  • Job Family Technology
  • Pay Type Hourly
  • Employment Indicator Intern
This posting is inactive.
Location on Google Maps
  • 15825 Gateway Dr, Frisco, TX 75035, USA