Receptionist/ Clinic Assistant

Receptionist/ Clinic Assistant
20/20 Eyecare PC, Carbondale

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Under the guidance of the optometrist or location manager, assist with activities including but not limited to the following:

• Communicating with doctors, staff, and patients
• Answer phone calls, greet patients and schedule appointments
• Educate patients on their insurance coverage and vision benefits
• Pre-screen patients before they see the optometrist, including the administration of diagnostic tests
• Gather patient’s medical history
• Train patients on proper contact lens use and care
• Obtain insurance authorizations and verification of benefits
• Accurately post charges for exam fees, co-pays, and products sold
• Accurately and thoroughly document optometry exams and procedures as they are being performed by the doctor.
• List all appropriate diagnoses and symptoms as well as follow-up instructions and prescriptions as directed by the doctor.

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong multi-tasking, time management, and organizational skills
• Strong problem-solving skills
• Ability to do basic math
• Team player with good interpersonal and listening skills
• Passion for self-improvement and continuing education
• Must be flexible to accommodate schedule change(s) on short notice to fulfill business needs
• Previous experience in the Optical Industry
• Previous experience with electronic medical records

Benefits and Other Information

We are proud to offer a comprehensive benefits package including medical, dental, and vision insurance, PTO, 401K, employee and family discounts on eye exams and eyewear products, and more. Pay range goes from $18-25/hr depending on experience.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.