Club Lounge Concierge

Kiawah Island Golf Resort consistently ranks as one of the country’s top resorts. It is home to The Sanctuary, one of the only Forbes Five Star and AAA Five Diamond hotels in South Carolina, as well as nearly 500 private villas and luxury homes, and five championship golf courses, including The Ocean Course. We strive to enhance southern hospitality by taking care of our employees and guests. 

Benefits:

• Hourly Position
• Competitive Hourly Rate
• Dependable schedule 
• Medical, Dental, Vision, 401(k) options
• Employee Meal Program
• Discounts on Golf, Tennis, Accommodations, Dining & More
• Work in Paradise!

Expectations & Responsibilities:

• Always exhibit a great personality with an engaging smile, demonstrate a strong attention for detail, and uphold a high level of standards in order to create an incredible experience for each guest.
• Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences to ensure the most personalized experience possible.
• Create a welcoming lounge environment for all who enter the Club Lounge.
• Proficiently complete Club Concierge checklist tasks and paperwork, effectively utilizing information.
• Handle multiple tasks simultaneously, maintaining control and organization of the Club Lounge; prioritize tasks effectively and utilize time efficiently.
• Maintain cleanliness and organization in the Club lounge.
• Promptly and appropriately greet Sanctuary guests and visitors upon arrival.
• Accurately check guests in to and out of the hotel, in accordance with established standards and guidelines.
• Maintain discretion and security for the hotel and guests, demonstrating proper execution of the following:
  • Preparation and distribution of room keys
  • Issuance of and access to safety deposit boxes
  • Maintenance and reconciliation of front desk cash drawer
  • Establishment of credit
  • Exchange of tender
  • Execution of cash drops
  • Control of guests’ identity and room number
• Comprehensively, in accordance with established standards and guidelines, book and accurately change / cancel reservations.
• Energetically assist guests in resolving accommodation complaints and reservation/package concerns.
• Demonstrate comprehensive knowledge of Sanctuary rooms, services, and facilities, including personnel, features, and hours of operation.
• Accurately record and efficiently store or expeditiously deliver packages, faxes, and text communications to guests.
• Creatively and successfully coordinate the execution and delivery of guests’ special requests and amenities.
  • Assist guests in securing peripheral plans, including but not limited to:
  • Transportation arrangement
  • Booking golf, tennis, spa, dining, and other recreational activities
  • Purchasing tickets to events and attractions
  • Employing a babysitter
  • Visiting a doctor or dentist
• Maintain effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities.
• Actively maintain extensive library of reference materials and brochures in Club lounge.
• Maintain awareness of groups, including reservation details and scheduled activities.
• Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs.
• Appropriately answer and accurately respond to telephone calls.
• Assist in the setup of meals and replenish food presentations as appropriate.
• Adeptly serve food and beverages to guests in the Club lounge.
• Maintain insightful familiarity with The Sanctuary’s wine list.
• Maintain awareness of foods offered in the Club lounge, including preparation techniques and ingredients.
• Attend Concierge Association events and establish professional relationships with business owners, managers, and other concierges.
• Respond to security and emergency situations in accordance with established Sanctuary guidelines.
• Comply with procedures and requirements established in the Front Office Manual.
• Uphold the core values and policies and procedures of the resort.
• All other duties, as assigned.

Qualifications:

• High school diploma, or equivalent GED, required. College degree – ideally in Hospitality or Travel and Tourism – is preferred.
• At least one year of events coordination or concierge experience required; preferably with a four star / four diamond, or higher rated, hotel.
• At least one year of experience in food and beverage service required. Bar knowledge with some experience serving liquor, beer, and wine preferred.
• CPR certification and Heimlich maneuver proficiency preferred.
• Effective conflict resolution and organization skills, professional and cooperative demeanor, and positive and energetic attitude are imperative.
• Must possess a passion for providing extraordinary service.
• Must be able to work both independently and in a team environment.
• Good to excellent communication skills in English both verbal and written.

Essential Physical Requirements:

• Must be able to list minimum weight of 25 lbs. across short-medium distances.
• Must be able to work on-site due to daily needs of the job requirements.

Join our team and work in paradise!

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com.