1453 ME-102, Bar Harbor, ME 04609, USA Req #803
Tuesday, November 14, 2023


At KOA, we believe the outdoors is fun and for everyone. We are committed to having a diverse, equitable and inclusive environment where all are treated with dignity and respect. We strive to:

• intentionally create a sense of community and belonging for our guests, employees and franchise partners

• continually educate ourselves and advance our understanding about DEI

• sustain a culture that promotes diversity of thought and experiences

• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all

• drive change in our company and industry through action and implementation


Resort General Manager, Guest Services Supervisor, and/or Resort Operations Manager



Responsible for guest registration, front desk, and store procedures while delivering great guest service.



  • Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
  • Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper Terramor uniform and name tag.
  • Handle all guest issues with respect by listening and acknowledging their concern.
  • Follow all Terramor guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
  • Follow specific Terramor cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
  • Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Resort Manager and/or Operations Manager for all areas of the main Lodge.
  • Promote local attractions and encourage guests to use our Outfitter services.
  • Assist guests with gear lending as needed.
  • This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.



  • Assist in the restaurant as necessary. Duties may include but not limited to:
    • Taking guest orders and properly ringing up orders via the restaurant POS system
    • Delivering orders
    • Bussing tables
  • Booking guests for tours and outings as well as educating them about things to do and see in the local area.
  • Assist with gear lending as needed.



  • All guests are greeted immediately with friendly, helpful and professional guest service delivery.
  • Demonstration of a positive attitude with guests, management, team members, and vendors.
  • Careful and accurate money handling.
  • Well-groomed appearance and appropriate, clean Terramor uniform and nametag.
  • Consistently at work as scheduled and on time for shifts.
  • Attention to detail when taking reservations and/or registering guests.


  • Hear and speak the English language fluently
  • General knowledge of computer and cash register operation
  • Basic math, reading and writing
  • Follows instructions, responds to management and takes responsibility
  • Neat and clean appearance
  • Ability to work nights, weekends, and holidays and cover shifts when needed
  • Excellent customer services skills
  • Ability to maintain confidentiality



  • Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Ability to respond to telephone calls, hear issues, give direction while viewing computer screens
  • Long periods of standing (80%)
  • Ability to bend, stoop, kneel, crouch, and climb
  • Requires the use of hands/fingers to handle or feel


Other details

  • Pay Type Hourly
  • Employment Indicator Seasonal
  • Min Hiring Rate $17.00
Location on Google Maps
  • 1453 ME-102, Bar Harbor, ME 04609, USA