REPORTS TO

Resort General Manager, Executive Housekeeper and/or Resort Operations Manager

GENERAL DUTIES

Assist in the supervision of the housekeeping and laundry operation to ensure that quality standards are met and optimum service is provided to campground guests.

SPECIFIC DUTIES

• Daily supervision and scheduling assignments for housekeeping staff. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Maintain proper inventory levels managing par levels depending on the seasonality of the campground.
• Inventory housekeeping supplies and equipment to ensure all items are kept in stock and work with staff to minimize waste. Work with the general manager, executive housekeeper and/or operations manager to order replacements.
• Manage the quality of housekeeping and laundry services. Schedule routine inspections of all accommodations and public areas to ensure furnishings, accommodations, equipment, linens, public restrooms, registration/store, etc. are clean and in good repair to meet guest satisfaction.
• Supervise the commercial laundry room to ensure that proper techniques and systems are being used and work is being completed in a timely manner.
• Work closely with the front desk staff and maintenance staff to ensure timely guest check- ins and units are kept in good working condition.
• Use the reservation system to pull reports as well as have a firm understanding and working knowledge of the system.
• Routinely perform all housekeeping duties necessary including cleaning accommodations and public spaces to ensure guest satisfaction.
• Assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Present a positive, professional impression with a well-groomed appearance, smile and proper Terramor uniform and name tag.
• Provide excellent and friendly guest service by being attentive, responsive and helpful to all guest needs.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

SECONDARY DUTIES

• Work with the other department heads to ensure that staffing in all areas of the resort is being met and assist where needed.
• Answer guest questions about things to see and do in the local area.