IT Local Support Technician

Lee Enterprises has an immediate opening for an IT Local Support Technician to support end-users in and around the Omaha area. We are looking for a talented technician to join our team to provide local desktop support with exceptional customer service. This self-starter position handles monitoring, troubleshooting and resolving incoming technical requests received through our ticketing system.

Position Responsibilities:

• Resolves issues, prioritizing based on business impact and escalating when needed to senior staff and / or third party resources to ensure timely resolution. 
• Assists with ongoing projects and other required tasks while evaluating problems and identifying solutions and prioritizing to meet business needs.  
• Communicates clearly and provides timely updates to upper management on the status of critical issues, such as system outages, and projects.
• Assists with completion of daily critical system checks and maintenance as defined by corporate IT.
• Oversees end user compliance with company policies and security standards.
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware where needed.
• Acts as a backup resource for other IT staff as needed, while ensuring customer needs and project efforts are fulfilled. 
• Must be able to complete tasks within deadlines.
• Overtime may be required to meet schedules as well as being available on call to work weekends and/or holidays.
• Travels to company properties throughout the Omaha area to complete work functions as needed. 

Requirements: 

• Primary place of residence must be within the Omaha, NE area of the United States
• Must possess a valid driver license with no violations within the past 2 years.
• Must be willing and able to travel up to 10 days per month.
• A bachelor’s degree in computer science or minimum of 2-5 years of related technical experience.  A+ or ITIL certifications a plus.
• Minimum of 2 years’ experience with proficiency with Windows operating systems, Microsoft Office applications, including desktop and laptop computers. 
• Hardware and basic networking support experience.  
• Active Directory management and maintenance experience, including working with computer and user objects, server, printers, and application permissions, Group Policy, etc.
• Experience supporting VPN clients, remote control tools including TeamViewer or RDP.
• Critical thinking skills to quickly identify problems evaluate solutions and provide troubleshooting procedures and recommendations with ability to execute troubleshooting procedures.