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Client Services Specialist

838 Walker Rd, Dover, DE 19904, USA Req #24
Friday, December 15, 2023

Our Dover, Delaware office is currently seeking a bright and articulate individual to join our client services team in a challenging and fast-paced environment. The ideal candidate should possess the following qualities: ability to manage multiple projects simultaneously, attention to detail, dependable, great team member and excellent organizational skills. Given that this position requires interaction with clients of all organizational levels via telephone and email, it is essential that this individual have great customer service and communication skills.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Responsible for effectively communicating with clients regarding corporate and UCC services.
  • Responds to and resolve incoming client and affiliate requests, queries, issues and concerns via phone and email.
  • Efficiently manage the entire order process from initial client inquiry through processing, invoicing, and follow up.
  • Responsible for corporate filings including but not limited to the preparation, review and filing of: Articles of Incorporation/Organization, amendments, fictitious business name/assumed name filings, newspaper publications, annual reports, mergers and conversions, withdrawals and dissolutions, pre-clearance documents, tax clearance, reinstatements and revivals.
  • Responsible for obtaining certificates of status with both the state and revenue departments, conducting name availability and status searches, producing verbal bring-downs, filing and tracking name reservations and registrations, as well as obtaining copies of miscellaneous public record documents.
  • File UCC documents including financing statements, assignments, amendments, terminations, etc.
  • Conduct UCC/tax/judgment lien, civil litigation, criminal and bankruptcy searches and document retrievals.

Competencies, Skills and Abilities:

  • Ability to prepare routine administrative paperwork.
  • Ability to gather, organize, analyze, and compile data.
  • Knowledge of general corporate procedures and/or willingness to learn.
  • Knowledge of the Uniform Commercial Code and/or willingness to learn.
  • Ability to multi-task and effectively handle multiple time-sensitive projects.
  • Ability to work both independently and in a team environment.
  • Effective communication (verbal and written) and relationship building skills.
  • Must be very detail-oriented with strong organizational skills.
  • Must be very dependable (this is a small office).
  • Ability to be self-directed and work efficiently with minimal supervision.
  • Exceptional phone etiquette and professional demeanor.
  • Must be computer literate; Intermediate level skills with MS Office; Word, Excel and Outlook are required.

Education / Experience:

  • Associate degree or equivalent preferred.
  • Minimum 2 years’ experience in customer service or legal industry
  • Basic legal, paralegal, or document preparation/editing procedures, and/or willingness to learn.
  • Constantly strives to achieve excellence in day-to-day operations of respective department.
  • Works collaboratively with all members of management to resolve departmental and organizational challenges expeditiously, economically, professionally and with minimum disruption to the practice.
  • Team player approach.

Supervisory Responsibilities:

This role is not a supervisor position.

Language Skills:

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

Certificates, Licenses, Registrations:

None

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

Travel Requirements:

This position does not require travel.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO Statement:

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

EOE Employer/Vet/Disabled.

If you require reasonable accommodation in the application process, please contact Lexitas Human Resources Department for assistance. All other applications must be submitted online.

Job Type: Full-time

Salary: From $18.00 per hour

Benefits:

 

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

 

Schedule:

 

  • 8 hour shift
  • Monday to Friday

 

Application Question(s):

 

  • What are your salary requirements?

 

Experience:

 

  • Customer service: 2 years (Preferred)
  • Secretary of State business entity filing: 1 year (Preferred)

 

Work Location: In person

Other details

  • Pay Type Hourly
  • Min Hiring Rate $20.00
  • Max Hiring Rate $21.00
Location on Google Maps
  • 838 Walker Rd, Dover, DE 19904, USA